Connect each store's Clover account and Mays brings in its sales, payments, tips and refunds, its menu with the items that are sold out, and its team.
Who: admins, and managers for the locations they're assigned to. Clover is part of Integrations, which is in the Basic and Pro plans.
What you need: a Clover store, and either admin access in Mays or manager access to the location you're connecting. Have the login of someone who can approve apps on that Clover store, usually the account owner. Each Clover store connects to one Mays location, and each Mays location to one Clover store.
Coming soon: until Clover has approved the Mays app, the Clover card on Integrations reads Coming soon and can't be connected yet. Managers see Coming soon next to their locations too.
Connect a store (admins)
- Go to Integrations and find Clover under Add Integration.
- Click Connect. Once one store is connected, the button reads Connect another Clover store.
- In Connect Clover, pick the Mays Location this Clover store is for.
- Click Connect with Clover.
- Sign in to Clover and approve the connection.
Clover sends you back to Mays and you'll see Clover connected · (store name). There is no list of locations to choose from afterwards: a Clover account is exactly one store, so it goes to the Mays location you picked.
Finish in one go, as the same person. The Clover sign-in Mays opens only works for a short time, and only for the Mays user who clicked Connect with Clover. If it runs out, you'll see This Clover connection link is invalid or has expired. Start again from Integrations. Start again from Integrations. Don't refresh the page Clover sends you back to: the approval can be used only once.
Connect your store (managers)
Managers see Clover for my locations on the Integrations page, with a row for each location they manage.
- Click Connect Clover next to your location.
- Sign in to Clover and approve the connection.
Once a location is connected, its row shows Connected with the Clover store's name. Only admins can disconnect it.
Open Mays from the Clover dashboard
Once Mays is approved in Clover, a Clover owner can open Mays straight from their Clover dashboard. Mays asks you to sign in if you aren't, then shows Connect this Clover store to which Mays location?. Pick the location and click Connect with Clover to finish the connection. Managers only see the locations they manage. Admins who can manage locations also get Add (your store) as a new location at the top of the list, which creates a location from the Clover store instead of using an existing one. If the store is already connected to one of your locations, the list starts on that location instead and doesn't offer a new one.
New to Mays and found it in the Clover App Market? See Signing up from Clover.
What comes into Mays
What | How often |
|---|---|
Sales: orders and the items on them | Every 15 minutes |
Payments, with tips and refunds | Every 10 minutes |
Menu: items, categories, modifiers and which are sold out | Every 30 minutes |
Your Clover team | Once a day, at 4 AM |
Clover also tells Mays about new sales, payments and menu changes as they happen, so most changes show up without waiting for the next sync.
- Only completed payments count. Voided or failed payments never count toward dashboard sales, labor % or tips.
- Sold-out items: an item Clover marks as unavailable or hidden shows as sold out in Mays.
- Sync now: admins can click Configure on the Clover card and use Sync Team, Sync Sales or Sync Menu on the Sync History tab instead of waiting.
- Managers can't sync by hand or see the sync history. Syncing happens on its own.
The first 30 days, and older history
When the store is connected, Mays loads its last 30 days of sales in the background, so tips, labor % and forecasts have history from the first day.
To bring in older payments, an admin opens Integrations, clicks Configure on the Clover card, goes to the Location Mapping tab, picks a period in Backfill payments (the list goes up to Last 90 days) and clicks Backfill.
Your team
Team members assigned to the connected Clover store are added to Mays automatically, as employees at that location. Someone who has left the Clover store is removed from that location at the next team sync (once a day, or sooner when Clover tells Mays about the change). They're deactivated in Mays only if nothing else ties them to your organization, such as another location or another POS. Managers and admins are never deactivated this way.
- Clover PINs work on Mays kiosks. Each sync copies a person's Clover PIN to their Kiosk PIN in Mays when it's 4 digits and no coworker at their location already uses it, so they sign in to a Mays kiosk with the same PIN they use on Clover. A PIN changed in Mays may be replaced at the next sync. See Shared kiosk devices and PINs.
- The Clover owner isn't added.
- Someone without an email can appear twice if they work at two Clover stores, because Mays matches people by email. Deactivate the duplicate in Team. To prevent it, add their email in Clover and sync the team again.
- Removing someone from one Clover store only removes them from that store. They stay in Mays at any other location they work at.
A task for every refund
Connecting Clover also turns on an automation called Investigate Clover refund. Whenever a refund goes through at a location, Mays creates a high-priority task, Refund $12.50 issued — explain why (with the refund's amount), for whoever is on shift there, with the amount and when it happened on the location's clock. You can change or switch off the automation under Automation & AI.
Older refunds don't create tasks: the ones in the first 30 days Mays loads when you connect, and the ones a Backfill payments brings in, are added to the history only.
Needs reconnect
If Clover stops accepting Mays's access, for example because its sign-in ran out and couldn't be renewed, the card and the manager's row show a Needs reconnect badge. Syncing for that store pauses until you reconnect.
Click Reconnect (admins: on the card; managers: next to the location) and approve the connection again. Mays carries on from where it stopped, and nothing already in Mays is lost.
Uninstalling Mays in Clover disconnects that store in Mays. Its sales, payments, tips and refunds stay in Mays, and connecting the store again carries on from there.
If that location is billed through Clover, Mays shows Mays was removed in Clover. Reinstall it to keep using Mays. until you install Mays again from the Clover App Market. Its plan stays ended until then.
Already pay Mays by card? If a location is billed by card and you also choose Basic or Pro in Clover, you would pay twice. The Clover card on Integrations says You pay Mays directly. Switch to the free Trial plan in Clover so you aren't charged twice. Pick the free Trial in Clover.
Good to know
- One POS per location. If a location already gets its sales from Square or Union POS, unmap it there first, or its sales are counted twice. Mays won't link Clover to it until you do. See Integrations overview.
- Moving a store. Connecting a Clover store that is already connected to a different Mays location moves it to the new location. A Clover store is only ever attached to one Mays location, so the Location Mapping tab on the Clover card only shows its location: to move it, connect it again from the other location.
- The dashboard: the Operations Dashboard shows Clover sales today when Clover is the POS for your locations. See Your dashboard.
- Inventory: with Inventory in your plan, sales can take ingredients out of stock. See POS mapping and automatic depletion.
- Only admins can disconnect a Clover store. Disconnecting stops syncing. The payments, tips, refunds and sales already in Mays stay, and connecting the same Clover store again carries on from there. See Integrations overview.
