# Managing your team from the app

Managers and admins can run their team from the Mays app. Add people, change roles, positions, pay and kiosk PINs, resend invitations and deactivate people under Profile → Team.

For: Managers, Admins · On: iOS, Android · [Help Center](https://www.mays.app/help) › [Team & roles](https://www.mays.app/help/team-roles) · Last updated October 13, 2026 · Mays Team

Managers and admins can run their team from the Mays app. Add people, change their role, positions, pay and kiosk PIN, resend invitations and deactivate people under **Profile → Team**.

**Team** is there for people with the built-in **Manager** or **Admin** role. People with a custom role don't see it, even with the permissions, so they manage people on the web.

## Open your team

1. Tap your picture in the top-left corner to open **Profile**.
2. Tap **Team**.

![The Team list on iPhone with the All, Active, Pending and Inactive filter on Active, and Ava Admin, Emma North, Olivia South, Owen South and Sam South, each with an Active badge, role and phone number, the + button and Search name, email, phone](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manage-team-on-mobile__01-team-list.a972f99582.png)

- **Filter:** **All**, **Active**, **Pending** or **Inactive**. The list opens on **Active**.
- **Search** by name, email or phone (**Search name, email, phone** on iPhone, **Search team** on Android).
- **Locations:** with more than one, chips at the top (**All branches** and one per location) narrow the list.
- **Who's listed:** managers see the people who share one of their locations. Admins see everyone.

## Add someone

1. Tap **+** (top right on iPhone, bottom right on Android).
2. Enter **First name**, **Last name** and **Phone**. Employees sign in with this number and get a text with a link to the app.
3. Add an **Email** for managers and admins. Their invitation goes by email, so without an email they get nothing.
4. Pick the **Role**. It starts on **Employee**.
5. Pick the location: tick one or more under **Branches** on iPhone, or choose one **Branch** on Android.
6. Optionally set a wage: **Hourly** or **Weekly salary** on iPhone. On Android, tick **Set a wage now (optional)**, then pick **Hourly** or **Weekly**.
7. Tap **Add** (iPhone) or **Add team member** (Android).

![The Add team member screen on iPhone: First name, Last name, Phone with the note that employees get a text with download instructions, Email (optional) for manager and admin invites, Role Employee, Branches with South ticked and Wage (optional) with Hourly and Weekly salary](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manage-team-on-mobile__02-add-team-member.9db53ae7ed.png)

On iPhone you go back to the list. On Android the new person's page opens. For what they receive, see [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members).

Managers can add people to their own locations only. They can give a role only if it has no permissions they don't have themselves. If you pick one you can't give, Mays says so and names the permissions.

## Change someone's details

Tap a person to open their page. Change what you need, then tap **Save** (top right on iPhone) or **Save changes** (bottom on Android). The page stays open after saving.

![Owen South's page on iPhone: Scheduling positions with Cashier ticked and Line Cook under South, Wage Hourly $15.00, Kiosk PIN with the hidden Current PIN, Regenerate PIN and Set a specific PIN, and Deactivate under Danger zone](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manage-team-on-mobile__03-member-details.451b2aea9c.png)

- **Name** and **Contact:** first and last name, phone and email.
- **Role:** managers can't move someone into **Manager**, **Admin** or a role with permissions they don't have themselves. Mays says *You cannot assign an elevated role.*
- **Branches:** only admins can change the locations of someone who already exists. On Android, managers see them read-only. On iPhone, saving a change fails with *Only admins can change a user's location assignments.*
- **Scheduling positions:** tick the positions they work, grouped under **ALL LOCATIONS** and each location. Pay uses each position's default wage unless you set a wage for the person. Positions at a location they're no longer assigned to are listed under **NOT IN ASSIGNED BRANCHES**. Untick them. See [Positions and wages](https://www.mays.app/help/scheduling/positions-and-wages).
- **Wage:** **Hourly** or **Weekly salary** (**Weekly** on Android) and the amount.
- **Kiosk PIN:** the 4-digit code for shared kiosk tablets.
  - To see it, tap the **Current PIN** row on iPhone, or **Show** on Android.
  - **Regenerate PIN** (Android: **Regenerate**) gives them a new random PIN straight away, without asking.
  - **Set a specific PIN** (Android: **Set PIN…**) lets you type one. It must be 4 digits that no coworker at the same location already uses.
- **Resend invite:** for people still **Pending**. Tap it and confirm with **Send**. Employees get the text again, managers and admins the email. You don't get a confirmation afterwards.
- **Deactivate** or **Activate:** only shows on people you're allowed to switch off or on. Managers see it for staff at their own locations, never on another manager, an admin or themselves. See [Deactivating team members and deleting accounts](https://www.mays.app/help/team-roles/deactivate-and-delete-users).

## What managers can change

- **Staff at your locations:** everything above, apart from their locations.
- **Other managers and admins:** you can open their page, but you can't change it or deactivate them, so it has no **Deactivate** button. Saving fails with *You cannot edit a user with elevated access.* Their kiosk PIN shows as **Not set**.
- **Yourself:** your name, contact details, pay and PIN. Only an admin can change your role, status or locations.

Admins can change everything for everyone, except their own status: nobody can deactivate themselves.

## Good to know

- **Some details are web-only:** department, birthday, notes, meal-break waivers and the Gusto fields. See [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members).
- **Clearing a field doesn't remove it.** If you empty the email (or, on iPhone, the phone number) and save, the old one stays.
- **Android wage:** switching between **Hourly** and **Weekly** keeps the amount you typed. Check it before you save.
- **There's no delete.** To take someone's access away, deactivate them.

## Related articles

- Team & roles: [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members) — Add people on the web or from the app. Employees get a text with a link to the app; managers and admins get an email to set a password. Plus resending invites and checking delivery.
- Team & roles: [Deactivating team members and deleting accounts](https://www.mays.app/help/team-roles/deactivate-and-delete-users) — When someone leaves, deactivate them. They can't sign in, but their hours and history stay. Staff can delete their own account in the app; an admin can restore it for 30 days, then its contact and sign-in details are removed.
- Scheduling: [Positions and wages](https://www.mays.app/help/scheduling/positions-and-wages) — Create the jobs people work — Barista, Cashier, Line Cook — with a colour and a default hourly wage, give people their positions and pay, and see where Mays uses them.
- Time clock: [Shared kiosk devices and PINs](https://www.mays.app/help/time-clock/kiosk-mode) — Turn a store tablet or phone into a shared kiosk where staff sign in with a 4-digit PIN to clock in, take breaks and do their tasks — and manage kiosks from the web.
- Team & roles: [Location access for managers and multi-location staff](https://www.mays.app/help/team-roles/location-access-for-managers) — Everyone except admins sees only the locations they're assigned to. How that works for managers and multi-location staff, and how to switch location on the web and in the app.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/team-roles/manage-team-on-mobile