# Location access for managers and multi-location staff

Everyone except admins sees only the locations they're assigned to. How that works for managers and multi-location staff, and how to switch location on the web and in the app.

For: Admins, Managers, Employees · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Team & roles](https://www.mays.app/help/team-roles) · Last updated October 2, 2026 · Mays Team

Everyone except admins sees only the locations they're assigned to. This is how that works for managers and for people who work at more than one store, on the web and in the app.

## Who sees which locations

| Who | What they see |
| --- | --- |
| **Admin** | Every location, whether or not they're assigned to any. In **Scheduling**, an admin who is assigned to particular locations sees only those. |
| **Manager** | Only their assigned locations: the schedule, the people, the checklists and the time clock there. A manager assigned to North doesn't see South. |
| **Employee** | Only their assigned locations. |
| **Custom role** | Only their assigned locations, even with every permission ticked. |

Everyone who isn't an admin needs at least one location. Without one they see nothing, and the web form won't save without one either.

The app sometimes says **branch** instead of location. They mean the same thing.

## Change someone's locations

1. Go to **Locations & Users → Users** and open the person.
2. On the **Locations & pay** tab, click the locations under **Assigned Locations** to add or remove them.
3. Click **Save Changes**.

Only admins can change the locations of someone who already exists. For managers the locations are greyed out, with the note *Only admins can change a user's location assignments.* When a manager adds someone new, they can pick from their own locations only.

![A manager's view of an employee's Locations & pay tab: Assigned Locations South greyed out with the note Only admins can change a user's location assignments, Department No department, and the Scheduling Positions below](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__location-access-for-managers__01-assigned-locations.ae04dc192e.png)

## Switch location on the web

The location switcher is at the bottom of the sidebar, above **My Profile**.

1. Click the location's name.
2. Under **Switch location**, click the one you want.

![The web app's sidebar with the location switcher open: Switch location with North ticked and South, above the current location North and My Profile](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__location-access-for-managers__02-location-switcher.b3ef878787.png)

- With one location, the switcher just shows its name.
- It lists active locations only, and there's no *All Locations* choice.
- Your choice is remembered in this browser, per organization.
- **Pages that follow it:** Tasks, Task Templates, Scheduling, Inventory and the Insights filters, among others.
- **Pages with their own location filter:** the **Dashboard** (it starts on **All Locations**) and **Team members** (**All Locations**). The **Task Templates** filter starts on the switcher's location but also offers all locations.

**Admins with assigned locations:** the switcher lists every location, but Scheduling shows only the ones you're assigned to. If you pick another location, its schedule stays empty. To schedule it, add it to your own **Assigned Locations**.

## In the app

| Screen | Several locations |
| --- | --- |
| **Tasks** (managers and admins) | Chips at the top, **All** and one per location, when you have tasks at more than one. |
| **Tasks** (staff) | If your location asks you to clock in first, you see the tasks of the location where you're clocked in. See [Why can't I see my tasks?](https://www.mays.app/help/tasks-checklists/why-cant-i-see-my-tasks) |
| **Clock in** | The **Clock in** button always uses your first location, the one on your **Profile**. At another store, use its kiosk or NFC tag. See [Clocking in and out on your phone](https://www.mays.app/help/time-clock/clock-in-on-your-phone). |
| **Schedule** | Your shifts at every location, in one list. **Open shifts** come from all your locations. |
| **Manage schedule** (managers) | Pick the location at the top: chips on iPhone, **Branch** on Android. |
| **Chat** | You can message people who share a location with you. Admins can message everyone. In **New Message**, each person is listed under their first location. |
| **Team** (managers and admins) | **All branches** and one chip per location, when you have more than one. |
| **Profile** | Shows your first location only. |

## Good to know

- **Managers only manage people at their own locations.** On the web and in the app, they see and edit the people who share one of their locations. They can't edit other managers or admins.
- **Several businesses?** Locations belong to one organization. If you work for more than one business on Mays, switch between them with the **Organization** card in the app's **Profile**, or the organization switcher in the web sidebar. See [Signing in on web and mobile](https://www.mays.app/help/getting-started/signing-in).
- **A location set to Inactive** disappears from the switcher. See [Add and manage locations](https://www.mays.app/help/team-roles/add-and-edit-locations).
- For what each role can do, see [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions).

## Related articles

- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.
- Team & roles: [Add and manage locations](https://www.mays.app/help/team-roles/add-and-edit-locations) — Add your stores to Mays, keep their address, phone, email and time zone up to date, and find each location's billing, phone receptionist and scheduling settings.
- Team & roles: [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members) — Add people on the web or from the app. Employees get a text with a link to the app; managers and admins get an email to set a password. Plus resending invites and checking delivery.
- Team & roles: [Managing your team from the app](https://www.mays.app/help/team-roles/manage-team-on-mobile) — Managers and admins can run their team from the Mays app. Add people, change roles, positions, pay and kiosk PINs, resend invitations and deactivate people under Profile → Team.
- Tasks & checklists: [Why can't I see my tasks?](https://www.mays.app/help/tasks-checklists/why-cant-i-see-my-tasks) — The Tasks tab is empty or a checklist is missing? Usually you need to clock in, it's outside the checklist's hours, or it isn't assigned to your role or location. Here's how to check.
- Time clock: [Clocking in and out on your phone](https://www.mays.app/help/time-clock/clock-in-on-your-phone) — Clock in and out, and take breaks, from the Schedule tab of the Mays app — plus what the messages mean when the app won't let you clock in.

## Still need help?

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[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/team-roles/location-access-for-managers