# Add and manage locations

Add your stores to Mays, keep their address, phone, email and time zone up to date, and find each location's billing, phone receptionist and scheduling settings.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Team & roles](https://www.mays.app/help/team-roles) · Last updated October 13, 2026 · Mays Team

Each store you run is a **location** in Mays. Its address, phone and time zone live here, and so do the settings that are specific to that store.

Only **admins** can add, change or delete locations. Managers see the locations they're assigned to.

## Add a location

1. Go to **Locations & Users → Locations** and click **Add Location**.
2. Under **Basic Information**, enter the **Location Name** (what your team calls the store), **Street Address**, **City**, **State** and **ZIP Code**. With Labor law compliance on, Mays uses the **City** and **State** to look up the labor laws at the location's address, such as its legal minimum wage — see [Labor & compliance](https://www.mays.app/help/time-clock/labor-compliance).
3. Under **Contact Information**, enter the store's **Phone** (pick the country first; US and Canadian numbers need all 10 digits) and its **Email**. **Billing email** is optional — receipts for this location go there instead of to the location email.
4. Choose the store's **Timezone**. Arizona stores: pick **Arizona (MST, no daylight saving)**, not Mountain. Arizona doesn't change its clocks.
5. Optionally add a **License / Permit #** (it's printed on the temperature logs you export for the health department, see [Health-department temperature logs](https://www.mays.app/help/food-safety-devices/temperature-log-export)) and **Notes**.
6. Click **Create Location**. You're taken back to the list, where the new location appears.

![The Locations page listing the North and South locations as cards with address, phone and number of users, and the Add Location button at the top right](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__add-and-edit-locations__01-locations-list.4aa90131c1.png)

Next, add the people who work there — see [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members).

### Why the time zone matters

Mays uses a location's time zone to decide when that store's day starts and ends — for the schedule, the time clock and reports — and for the times it writes into texts, emails, notifications and PDFs for that store. Pick the zone the **store** is in, even if you manage it from somewhere else. The list covers the US zones (Eastern, Central, Mountain, Arizona, Pacific, Alaska, the Aleutian Islands, Hawaii, Puerto Rico and the US Virgin Islands, Guam and the Northern Mariana Islands, and American Samoa) and a few international ones; if your store's zone isn't there, write to Mays support before you pick a neighbor. The time zone also tells Mays whether the store is in the US: at a location whose time zone is outside the US, Labor law compliance applies no US labor rules.

## Change a location

Click a location's card (or **⋮ → Edit**) to open it. The page is called **Edit Location** and has these tabs:

| Tab | What's there |
| --- | --- |
| **Basic Info** | The same details as when you added it, plus **Status** and the **Escalation manager** (below). Click **Save Changes** when you're done. |
| **Billing & Credits** | This location's AI credit balance, what it used this month and in total, and **Buy Credits**. |
| **IVR (AI Receptionist)** | The AI phone receptionist add-on for this location. See [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr). |
| **Scheduling** | This location's scheduling and time-clock settings — week start, time-clock rules, punch verification, shift confirmations, labor & compliance (including, with Labor law compliance on, this location's legal minimum wage) and more. Shown when your organization has Scheduling. |

![The Edit Location page for the North location with the Basic Info, Billing & Credits, IVR (AI Receptionist) and Scheduling tabs, and the Basic Information and Contact Information fields](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__add-and-edit-locations__02-location-tabs.f320cf8271.png)

**Escalation manager** — the person who gets automated escalation calls for this store, for example when nobody answers the calls about a late clock-in. Pick one of the location's managers or admins; with **— None —**, Mays calls the first manager or admin it finds. The list only shows people already assigned to this location. See [Late clock-in phone calls](https://www.mays.app/help/ai-automation/late-clock-in-phone-calls).

## Close or delete a location

- **Closed for a while?** Open the location, set **Status** to **Inactive** and click **Save Changes**. It stays in your Locations list but no longer appears in the location switcher.
- **Gone for good?** In the Locations list, click **⋮ → Delete** on the location and confirm. The confirmation warns that this can't be undone.

The **Delete Location** button at the bottom of a location's **Basic Info** tab deletes it straight away, without asking first — use it only when you mean it.

## Good to know

- **Fill in the location's Email.** The form needs it to save, even though it isn't marked with an asterisk. If **Create Location** or **Save Changes** seems to do nothing, check the Email field.
- **State** is a list of US state codes, plus DC. With Labor law compliance on, if you change a location's address, its minimum wage and the other labor laws Mays follows there change with it.
- **Changing the address moves the store location** that phone clock-ins are measured from — Mays looks the new address up when you save. A store location you set by hand under **Punch verification** stays put; see [Punch verification and geofence](https://www.mays.app/help/time-clock/punch-verification-and-geofence).
- A new location is always created as **Active**; change its status afterwards if you need to.
- **Don't see a new location in Scheduling?** An admin who is assigned to particular locations sees only those in Scheduling, and the account you signed up with is assigned to your first location. Add the new location to your own **Assigned Locations** (**Locations & Users → Users →** you **→ Locations & pay**).
- The list has a search box and a switch between cards and a table (the two icons next to the search).

## Related articles

- Getting started: [Your first week with Mays](https://www.mays.app/help/getting-started/getting-started-checklist) — A step-by-step plan for your first week — locations, your team, your first checklist, Square or 7shifts, and the mobile apps — with where to find each in Mays.
- Team & roles: [Add and invite team members](https://www.mays.app/help/team-roles/add-team-members) — Add people on the web or from the app. Employees get a text with a link to the app; managers and admins get an email to set a password. Plus resending invites and checking delivery.
- Getting started: [Finding your way around the web app](https://www.mays.app/help/getting-started/finding-your-way-around) — A tour of the Mays web app — the sidebar and what's in each section, the location switcher, locked modules, your profile, Mays AI and where to get help.
- Getting started: [Create your Mays account](https://www.mays.app/help/getting-started/create-your-account) — Sign up for Mays in four short steps — owner login, a text-message code, your business and your first location — and start a 30-day free trial with no credit card.
- Time clock: [Labor & compliance (per location)](https://www.mays.app/help/time-clock/labor-compliance) — Where: Locations & Users → Locations → a location → Scheduling tab → Labor & compliance card.
- AI & automation: [Late clock-in phone calls](https://www.mays.app/help/ai-automation/late-clock-in-phone-calls) — If nobody from the opening shift has clocked in a few minutes after opening, Mays phones each late opener to ask when they'll arrive, then calls the escalation manager if they don't answer.
- Food safety & signage: [Health-department temperature logs](https://www.mays.app/help/food-safety-devices/temperature-log-export) — Download a thermometer's temperature log as a PDF or CSV for any dates, with your license number, the safe range and a pass or fail on every row, ready to show an inspector.
- Catering & phone: [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) — The AI phone receptionist answers a location's phone. It reads out answers you've written, texts callers your address, and puts them through to a real person when it can't help.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/team-roles/add-and-edit-locations