# Group chats

Chat with several coworkers at once. Anyone can start a group, its admins decide who's in it, and managers and admins can rename or delete it.

For: Admins, Managers, Employees · On: iOS, Android · [Help Center](https://www.mays.app/help) › [Team chat](https://www.mays.app/help/team-chat) · Last updated October 13, 2026 · Mays Team

Chat with several coworkers at once, such as your closing crew or everyone at one store. Anyone can start a group. Group chats are in the iPhone and Android apps only.

## Start a group

1. Tap **Chat**, then **+** at the top.
2. Tap **New Group**.
3. Type a name under **Group name (optional)**. Without one, the group is called *Group Chat*.
4. Tap the people you want. They appear as chips at the top; tap a chip's **x** to take someone out again. **Search contacts** helps in a long list.
5. Tap **Create Group**. The button shows how many people you picked.

![The New Group screen on iPhone: Search contacts, the group name Closing crew, the chips Emma, Olivia and Owen, the contact list with Emma North, Olivia South and Owen South ticked, and Create Group (3)](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__group-chats__01-new-group.85b25827be.png)

The group opens straight away. You need at least one other person, and there's no limit on how many. You can add anyone you could message on their own: the people who share a location with you, or everyone if you're an admin.

## Group Info

Tap the group's name at the top of the chat to open **Group Info**. It has the group's photo, its name, the members and:

- **Search in Conversation**, to find a message in this group.
- **Delete Conversation** (managers and admins). See below.

**Managers and admins** can also:

- **Rename the group:** tap the pencil next to the name, type, and tap **Save**.
- **Change the photo (iPhone):** tap the group photo and pick one from your library. Android can't change the photo.

Other members don't see the pencil or the camera button, and can't rename the group or change its photo.

The **Admin** or **Manager** tag next to a member's name is their role in your company, not in the group. A **Group admin** tag means they run this group (see below): the two are separate, so an employee can be a group admin and a manager can be a plain member.

## Group admins

Whoever creates a group is its first **group admin**. Group admins decide who's in the group. Being a manager or admin in your company doesn't make you a group admin: only another group admin can make you one.

![Group Info for South team on iPhone: the group photo with a camera button, the name with a pencil, 3 members, Add Members, a member row swiped left to show Make Admin and Remove, and Search in Conversation and Delete Conversation](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__group-chats__02-group-info.e5b05a509a.png)

- **Who can add or remove people:** only the group's admins. If you're not one, Group Info says *Only group admins can add or remove members* in place of the **Add Members** button and names the admins to ask. Ask one of them to add the person, or to make you a group admin.
- **Add people (group admins):** tap **Add Members** and tap **+** next to each person. The row shows a tick and *Added* once they're in. You can only add people you could message on their own: the people who share a location with you, or everyone if you're an admin in your company. If the app can't add someone, it tells you why, for example *You can only add people from your locations.*
- **Remove someone or make them a group admin (group admins):**
  - **iPhone:** swipe left on the member and tap **Remove**, **Make Admin** or **Demote**.
  - **Android:** tap **⋮** next to the member and choose **Remove**, **Make admin** or **Demote to member**.
- **There's no confirmation** when you remove someone or change who's an admin, so tap carefully.
- **A group always keeps at least one admin.** To remove or demote the last admin, make someone else an admin first.

Everyone in the group sees a note when someone is added or removed or becomes an admin, for example *Owen South was added to the group*. It appears the next time the chat loads.

**New members see the whole conversation**, including messages from before they joined. People you remove lose the group and its messages.

## Mute a group

Mute a busy group the same way as any conversation: **•••** (iPhone) or **⋮** (Android) at the top right of the chat. See [Messaging your team](https://www.mays.app/help/team-chat/team-chat-basics).

## Leave a group

There's no **Leave** button. Ask one of the group's admins to remove you, or mute the group.

## Delete a group

1. Open **Group Info**.
2. Tap **Delete Conversation**.
3. Confirm with **Delete**. The message warns that this can't be undone.

The group disappears for everyone, and nobody can write in it again. Only managers and admins can delete a group from the app.

## Good to know

- **There are no broadcast channels.** To reach a whole team, make a group with everyone in it.
- **@mentions:** in a group, type **@** and pick a person. They get a notification with *@* and your name. See [Replies, reactions and other message actions](https://www.mays.app/help/team-chat/message-actions).
- **Read receipts:** in a group, the ticks turn blue once everyone has read your message. To see who read it, use **Info**, also described in that article.
- **When someone leaves your company,** deactivating them cuts them off from their groups straight away: they can't open them and get no messages or notifications. They're still listed as a member until you remove them, and the group's read ticks still wait for them, so new messages never turn blue. Remove them from each group as well to keep the member list accurate. See [Deactivating team members and deleting accounts](https://www.mays.app/help/team-roles/deactivate-and-delete-users).
- **Photos, voice notes and files** work in groups too. See [Photos, files and sharing in chat](https://www.mays.app/help/team-chat/photos-files-and-sharing).

## Related articles

- Team chat: [Messaging your team](https://www.mays.app/help/team-chat/team-chat-basics) — Message your coworkers in the Chat tab of the Mays app — start a conversation, find an old message, see who has read yours and mute a busy chat.
- Team chat: [Replies, reactions and other message actions](https://www.mays.app/help/team-chat/message-actions) — Press and hold a message to react, reply, forward, copy, edit or delete it, see who read it, or turn it into a task. What each action does in the Mays app.
- Team chat: [Photos, files and sharing in chat](https://www.mays.app/help/team-chat/photos-files-and-sharing) — Send photos, videos, voice notes, files, your location, GIFs, tasks and Knowledge Base articles in chat, and share photos, text and links into Mays from other apps.
- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.
- Team & roles: [Deactivating team members and deleting accounts](https://www.mays.app/help/team-roles/deactivate-and-delete-users) — When someone leaves, deactivate them. They can't sign in, but their hours and history stay. Staff can delete their own account in the app; an admin can restore it for 30 days, then its contact and sign-in details are removed.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/team-chat/group-chats