# Why can't I see my tasks?

The Tasks tab is empty or a checklist is missing? Usually you need to clock in, it's outside the checklist's hours, or it isn't assigned to your role or location. Here's how to check.

For: Employees, Managers, Admins · On: iOS, Android, Web · [Help Center](https://www.mays.app/help) › [Tasks & checklists](https://www.mays.app/help/tasks-checklists) · Last updated October 8, 2026 · Mays Team

If the **Tasks** tab is empty or a checklist you expected isn't there, it's almost always one of these: you're not clocked in, it's outside the checklist's hours, or the checklist isn't meant for your role, department or location.

## "Clock in to see your tasks"

Many locations only show their tasks to employees who are clocked in there. If you see **Clock in to see your tasks**, tap **Clock in** — it takes you to your punch card in the **Schedule** tab. Once you're clocked in, the list comes back with *(your location) · clocked in* above it.

![The Tasks tab in the iPhone app showing Clock in to see your tasks with a green Clock in button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__why-cant-i-see-my-tasks__01-clock-in-to-see-tasks.898419ec95.png)

- **After you clock out** you can still see and finish that location's tasks for a while — 30 minutes unless your location changed it — so closing checklists done after the punch-out still count.
- **A break doesn't count as clocking out.**
- **Clocked in at one location, tasks at another?** While you're clocked in at one location, you won't see the tasks of another location that also asks for a clock-in.
- **Only some of your locations ask for a clock-in?** Before you clock in you see the tasks of the locations that don't. When those are done, the list says **Clock in to see the rest of today's tasks** — the other locations' tasks are hidden, not finished.
- If a task won't submit, the message says why — for example *Clock in at (location) to work on this task.* An Android app that hasn't been updated yet may only say *Couldn't submit. Check your connection* even when you're online; check that you're clocked in at that location.

Managers and admins always see their tasks, clocked in or not.

### For admins and managers: the clock-in rule

Each location decides whether its tasks need a clock-in. Go to **Locations & Users → Locations**, open the location, choose the **Scheduling** tab and find **Require clock-in for tasks** in the **Time clock** card:

| Setting | What it means |
| --- | --- |
| **Automatic (recommended)** | On for locations that run Mays scheduling, allow clocking in from a phone, and where someone has clocked in within the last 30 days. Otherwise off. |
| **Always** | Employees must be clocked in here to see and complete this location's tasks. |
| **Never** | Tasks at this location never need a clock-in. |

**Grace after clock-out** (minutes, 0 to 1440; 30 by default, 0 turns it off) is how long staff can keep working on tasks after they clock out. The setting saves as soon as you change it. The **Scheduling** tab only appears if your plan includes scheduling.

![A location's Scheduling tab on the web, with the Time clock card showing Require clock-in for tasks set to Automatic (recommended) and Grace after clock-out set to 30 minutes](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__why-cant-i-see-my-tasks__02-require-clock-in-setting.7b8981ddeb.png)

## It's outside the checklist's hours

A checklist can have a **Visibility Window** — for example an opening checklist from 6:00 AM to 11:00 AM. Before and after those hours its tasks don't show for anyone, managers included. The times follow the location's time zone. An admin or manager can check or change the window on the template's **Settings** tab (see [Scheduling and assigning checklists](https://www.mays.app/help/tasks-checklists/schedule-and-assign-checklists)).

## It isn't meant for you

- **Role or department:** a checklist given to certain roles or departments only shows for employees in them. Ask your manager to check your role and department on your profile, or the template's **Assignments** tab.
- **Specific people:** a checklist given to named people only shows for them.
- **Location:** you only see tasks for the locations you're assigned to. If you work at a second location, ask a manager to add it to your profile.
- **Manager-only tasks** (such as [restock orders](https://www.mays.app/help/inventory/inventory-count-tasks)) don't show for employees.

## It's from another day

- Employees see **today's** tasks. A task from an earlier day stays on the list only if its checklist carries unfinished tasks over, and then only until Sunday. Otherwise it disappears the next day and can't be completed any more — a manager can close it out.
- Managers can look back at earlier days with the date arrows at the top of **My Tasks**.
- Nobody sees tomorrow's checklists yet: each day's checklists are created that day.

### For admins: show everything that's still open

In **Settings → Organization**, **Show all open tasks on mobile** changes the default list: instead of today's tasks plus this week's carry-over, everyone sees everything still waiting, overdue and upcoming alike. It's meant for onboarding-style programs whose checklists span weeks. The clock-in rule, the visibility window and assignments still apply. Only admins can change it.

## It was never created

If nobody at the location can see a checklist, it may not have been created that day:

- The template is **Inactive**, or has no location selected on its **Assignments** tab.
- It's **Weekly**, **Monthly** or **Quarterly** and today isn't one of its days — or no days are ticked at all.
- Its frequency is **Custom** (on demand): it never runs by itself. A manager starts it from **Tasks → Tasks → Create Task → From Template**.
- It's given to roles or departments that nobody at that location has.
- It was created or changed today: changes apply from the next day. To get it today, a manager can use **Tasks → Tasks → Create Task → From Template** on the web.

## Still missing?

- **Finished tasks are hidden.** Tap **Show completed** at the top of the list.
- **Pull down** to refresh the list.
- **Update the app** from the App Store or Google Play — older versions show tasks differently.
- Check you're signed in to the right business, in **Profile**, if you work for more than one.

## Related articles

- Tasks & checklists: [Completing your tasks in the app](https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile) — Your checklist lives in the Tasks tab of the Mays app. Tick checkboxes with one tap, take photos, enter numbers, add a note — and fix and resend a task your manager sent back.
- Tasks & checklists: [Scheduling and assigning checklists](https://www.mays.app/help/tasks-checklists/schedule-and-assign-checklists) — Choose which days a checklist runs, the hours staff can see it, whether unfinished tasks carry over, and who does it — a role, a department, specific people or one person per task.
- Tasks & checklists: [Creating a checklist template](https://www.mays.app/help/tasks-checklists/create-a-checklist-template) — Build an opening, closing or cleaning checklist once as a template — groups, tasks and answer types — and Mays turns it into your team's task list in the app.
- Mobile apps: [A tour of the app](https://www.mays.app/help/mobile-apps/mobile-app-tour) — What's where in the Mays app — the Tasks, History, Knowledge, Chat and Schedule tabs, your profile, the notification bell, the extras managers get, and how a shared kiosk tablet differs.
- Team & roles: [Add and manage locations](https://www.mays.app/help/team-roles/add-and-edit-locations) — Add your stores to Mays, keep their address, phone, email and time zone up to date, and find each location's billing, phone receptionist and scheduling settings.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.
- Inventory: [Inventory-count and restock tasks](https://www.mays.app/help/inventory/inventory-count-tasks) — Add an Inventory Count task to a checklist so staff count a short list of items. Anything under its minimum becomes a Restock Order task for managers.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/tasks-checklists/why-cant-i-see-my-tasks