# Reviewing and rejecting completed tasks

Check what your team completed — photos, numbers, notes — on the web Tasks page or in the app, and send a task back with a reason when it isn't done right.

For: Managers, Admins · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Tasks & checklists](https://www.mays.app/help/tasks-checklists) · Last updated September 26, 2026 · Mays Team

Everything your team completes — the tick, the photo, the number, the note — is on the web **Tasks** page and in the app. If something isn't done right, reject it on the web or in the app and it goes back to the person with your reason.

Admins and managers can review and reject tasks (managers for their own locations). Rejecting needs the **Create custom tasks, reject submissions** permission, which the built-in Manager and Admin roles have — tick it for a custom role that should reject work. Each time someone at your location completes a task, you also get a **Task Completed** notification in the app.

## Review on the web

1. Go to **Tasks → Tasks**. The page shows the location picked in the sidebar's location switcher, for today.
2. Narrow it down with the status tabs (**All**, **Pending**, **In Progress**, **Completed**, **Review**), the search box, the group, source, answer type and assignee filters, or the date range. **Clear** resets them.
3. Click a task to open **Task Details**: who it's assigned to, the location, due date and when it was completed, the **Submitted Response** (the photo, number, text or answer) with who submitted it, their **Notes**, the task's **History**, and likes and comments.

![The Tasks page: status tabs, filters for group, source, type and assignee, the date range, the Team Stats panel with each employee's completed and open tasks and completion rate, and the task table with status, type and who completed each task](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__review-and-reject-tasks__01-tasks-page.93ea3fb8fe.png)

**Team Stats** at the top shows, per employee, how many tasks they completed and how many are still open, for **This week** or for the dates you picked (**Page range**). Open tasks that aren't assigned to anyone in particular count under **Unassigned**.

In the table, **Carried** marks a task still open from earlier this week, and **Overdue** one from a previous week that needs a manager to close it out.

## Reject a task (in the app)

1. In the Mays app, open the completed task — from the **Tasks** tab (tap **Show completed**) or from the **History** tab.
2. Tap **Reject Task**.
3. Type a reason under **Reason (optional)** and tap **Reject**.

![The Reject Task dialog in the app: This will reject the task and notify the person who completed it, the reason filled in, and Cancel and Reject buttons](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__review-and-reject-tasks__02-reject-in-app.d99a7cb3fc.png)

The person who completed it gets a **Task Rejected** notification with your reason, the task goes back on their list to redo, and it's marked **Rejected** in the **History** feed. When they resubmit, you get a new **Task Completed** notification. If the AI photo check flagged the photo, its note is already filled in as the reason — see [AI photo verification](https://www.mays.app/help/tasks-checklists/ai-photo-verification).

**Reject Task** is shown to managers and admins, on completed tasks only. Mays refuses a rejection from anyone without **Create custom tasks, reject submissions**, and managers can only reject tasks at their own locations.

## Send a task back from the web

In **Task Details**, **Reject & Resend** (on a completed task) opens **Reject & resend task**: type a **Reason** and click **Reject & resend**.

It works the same as rejecting in the app: the person who completed it gets a **Task Rejected** notification with your reason, the task goes back on their list to redo, and it's marked **Rejected**, with your reason in its **History**.

## Other actions on the web

- **Mark Completed** (on a pending task) — close a task out yourself, for example one from an earlier day that staff can no longer complete.
- **Reset to Pending** (on a rejected task) — put it back on the list without a new rejection.
- **Edit** next to **Submitted Response** — correct an answer. Photos can only be retaken from the app.

## Good to know

- **Can't find a rejected task?** There's no **Rejected** tab; rejected tasks are under **All**.
- **Notifications:** each person can turn off **Task completed / reviewed** under **Profile → Notifications** in the app — that silences both the *Task Completed* and the *Task Rejected* notifications. See [Notifications](https://www.mays.app/help/mobile-apps/push-notifications).
- **Past days:** staff can't complete a task after its day unless its checklist carries tasks over; managers can still close it out.
- For a quick look at today across all locations, use the [Operations Dashboard](https://www.mays.app/help/getting-started/your-dashboard).

## Related articles

- Tasks & checklists: [AI photo verification](https://www.mays.app/help/tasks-checklists/ai-photo-verification) — Let AI check every photo your team submits on a task. It flags weak photos for the manager to review, or rejects them straight away once you trust it. Each check uses AI credits.
- Tasks & checklists: [Completing your tasks in the app](https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile) — Your checklist lives in the Tasks tab of the Mays app. Tick checkboxes with one tap, take photos, enter numbers, add a note — and fix and resend a task your manager sent back.
- Tasks & checklists: [The Activity feed](https://www.mays.app/help/tasks-checklists/activity-feed) — The History tab in the app is your team's Activity feed — every completed and rejected task, with photos. Like it, comment on it, share it to a chat, or tap someone to see their profile.
- Getting started: [The operations dashboard](https://www.mays.app/help/getting-started/your-dashboard) — The Operations Dashboard is the web app's home page — today's checklists at every location and how far along they are, what your team just completed, and today's Square sales.
- Tasks & checklists: [Scheduling and assigning checklists](https://www.mays.app/help/tasks-checklists/schedule-and-assign-checklists) — Choose which days a checklist runs, the hours staff can see it, whether unfinished tasks carry over, and who does it — a role, a department, specific people or one person per task.
- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/tasks-checklists/review-and-reject-tasks