# Completing your tasks in the app

Your checklist lives in the Tasks tab of the Mays app. Tick checkboxes with one tap, take photos, enter numbers, add a note — and fix and resend a task your manager sent back.

For: Employees, Managers · On: iOS, Android · [Help Center](https://www.mays.app/help) › [Tasks & checklists](https://www.mays.app/help/tasks-checklists) · Last updated October 13, 2026 · Mays Team

Your checklist for the day is in the **Tasks** tab of the Mays app, under **My Tasks**. Tick off the simple ones with one tap, open the others to take a photo or enter a value, and your manager sees it straight away.

![My Tasks in the iPhone app: North · clocked in, 4 / 14 tasks completed, Show completed, and tasks grouped under Equipment and Front of House with Take Photo and Enter Value buttons](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__complete-tasks-on-mobile__01-my-tasks.72c186fc65.png)

## What's on your list

- Tasks are grouped by the section they belong to in the checklist (such as *Kitchen* or *Front of House*). Each shows its section and location underneath.
- The bar at the top shows how much of the list is done — for example **4 / 14 tasks completed** (shared tasks count whoever finished them). Finished tasks are hidden; tap **Show completed** to see them (**Hide completed** hides them again).
- **Search tasks** at the top finds a task by name.
- Pull down to refresh.
- If your location asks you to be clocked in to work on tasks, you'll see *North · clocked in* above the list — and nothing but **Clock in to see your tasks** until you clock in. If only some of your locations ask for it, you see the other locations' tasks, and once those are done the list says **Clock in to see the rest of today's tasks** instead of *All tasks completed!*. See [Why can't I see my tasks?](https://www.mays.app/help/tasks-checklists/why-cant-i-see-my-tasks)
- A task that was sent back to you has a red **Rejected** label — see [When a manager sends a task back](https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile#when-a-manager-sends-a-task-back).

You see today's tasks. Unfinished tasks from earlier in the week stay on the list if the checklist carries them over. A task due on a different day than the one you're looking at shows its date under the name — for example **Due Sat, Oct 3**, in red when it's overdue.

## Complete a task

**Checkbox tasks:** tap the circle. That's it — the task is done and moves to the completed list.

**Everything else:** tap the button on the task (**Take Photo**, **Enter Value**, **Add Text**, **Select Option**, **Capture Location**, **Fill out form** or **Respond**), or tap the task itself. On the task's screen:

1. Fill in **Your Response**:
   - **Photo:** tap **Take Photo** and take the picture. Photos come from the camera only, not from your photo library. The photo uploads as soon as you take it; tap **Retake Photo** to replace it.
   - **Number** or **Text:** type your answer.
   - **Multiple choice:** tap one option.
   - **Location:** tap **Capture Location**. The app asks for location access the first time.
   - **Inventory count:** enter a count for every item. Items below their minimum are flagged. See [Inventory-count and restock tasks](https://www.mays.app/help/inventory/inventory-count-tasks).
   - **Form:** fill in the fields; required ones are marked with *. \*Employee*, **Location** and **Vendor** fields open a list to pick from: the people at the task's location, your company's locations, or the vendors that deliver to the task's location. While something is still missing, the line above **Submit** says how many fields need an answer. On iPhone, tap **Submit** to see which ones; on Android each one already shows its message.
2. Optionally add a note under **Notes (optional)**.
3. Tap **Submit**.

## When a manager sends a task back

If a manager — or your company's AI photo check — rejects your task, you get a **Task Rejected** notification with the reason, and the task goes back into your **My Tasks** list. Open it: the **History** at the bottom shows who rejected it and why. Redo the task and tap **Submit** again.

![A rejected task in the app: Degrease the hood filters with Take Photo, Notes (optional) and Submit, and a History showing Eli North completed and Nora North rejected with the reason The filters still look greasy](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__complete-tasks-on-mobile__02-rejected-task.d51864dbfe.png)

In **My Tasks** a rejected task has a red **Rejected** label, with who sent it back and their note underneath — for example *Nora North: "The filters still look greasy"*. In the **History** tab it has a red **Rejected** label too.

## If something goes wrong

- **"Couldn't upload photo. Check your connection."** Tap **Try again** — the app keeps your photo.
- **"Couldn't submit. Check your connection and try again."** Your answers are kept; tap **Submit** again when you're back online. Tapping it twice won't complete the task twice.
- **A checkbox unticks itself.** The tick didn't reach Mays (usually no signal, or you're not clocked in at that location). Tick it again once that's fixed.
- **"This field isn't supported on mobile yet."** Your app is out of date: update Mays from the App Store or Google Play, and the field becomes a list to pick from. **"This field type isn't supported in your current app — update to complete it."** means the same.
- **"Employees unavailable"** (or *Locations unavailable*, *Vendors unavailable*, *Items unavailable*). The list for that field didn't come with the task. Close the task and open it again; if it stays, ask your manager.
- **"This task was due on an earlier day and can no longer be completed."** Ask a manager to close it out.

There's no offline mode: you need a connection to submit.

## For managers

The same **Tasks** tab has a few extras for managers and admins:

- **Days:** use the arrows or the date to look at earlier days (not future ones). **Today** jumps back.
- **Locations:** with more than one location, chips at the top filter the list.
- **Create a task:** the **+** button creates a one-off task for your location or one person. See [Creating one-off tasks](https://www.mays.app/help/tasks-checklists/one-off-tasks). If you can also add vendor invoices, **+** asks first: **New task** or **Add invoice** (see [Vendor invoices](https://www.mays.app/help/inventory/vendor-invoices)).
- **Review:** open a completed task to see the answer and tap **Reject Task** to send it back — see [Reviewing and rejecting completed tasks](https://www.mays.app/help/tasks-checklists/review-and-reject-tasks).
- Managers and admins can complete tasks without clocking in, and can close out tasks from earlier days.

## Good to know

- **iPhone and Android work the same way.** On Android the screen for a task is titled with the task's name, and the **Notes** box says *Add any additional notes...*.
- **Barcodes:** on Android, a barcode field in a form has a **Scan** button; on iPhone you type the code. On an Android phone without Google Play services, type the code too.
- Everything you complete also appears in the **History** tab, where your team can like and comment on it — see [The Activity feed](https://www.mays.app/help/tasks-checklists/activity-feed).

## Related articles

- Tasks & checklists: [Why can't I see my tasks?](https://www.mays.app/help/tasks-checklists/why-cant-i-see-my-tasks) — The Tasks tab is empty or a checklist is missing? Usually you need to clock in, it's outside the checklist's hours, or it isn't assigned to your role or location. Here's how to check.
- Tasks & checklists: [The Activity feed](https://www.mays.app/help/tasks-checklists/activity-feed) — The History tab in the app is your team's Activity feed — every completed and rejected task, with photos. Like it, comment on it, share it to a chat, or tap someone to see their profile.
- Mobile apps: [A tour of the app](https://www.mays.app/help/mobile-apps/mobile-app-tour) — What's where in the Mays app — the Tasks, History, Knowledge, Chat and Schedule tabs, your profile, the notification bell, the extras managers get, and how a shared kiosk tablet differs.
- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.
- Tasks & checklists: [AI photo verification](https://www.mays.app/help/tasks-checklists/ai-photo-verification) — Let AI check every photo your team submits on a task. It flags weak photos for the manager to review, or rejects them straight away once you trust it. Each check uses AI credits.
- Mobile apps: [Installing the Mays apps](https://www.mays.app/help/mobile-apps/install-the-apps) — Get the Mays app on iPhone, iPad or Android — where to download it, which phones it runs on, what it asks permission for, and how to sign in the first time.
- Tasks & checklists: [Creating one-off tasks](https://www.mays.app/help/tasks-checklists/one-off-tasks) — Need something done today that isn't on a checklist? Create a one-off task for one person or the whole location, on the web or in the app, or straight from a chat message.
- Tasks & checklists: [Task answer types](https://www.mays.app/help/tasks-checklists/task-response-types) — Every task has an answer type that decides how staff complete it. Tick a box, take a photo, enter a number or text, pick an option, record a location, count stock or fill in a form.
- Inventory: [Inventory-count and restock tasks](https://www.mays.app/help/inventory/inventory-count-tasks) — Add an Inventory Count task to a checklist so staff count a short list of items. Anything under its minimum becomes a Restock Order task for managers.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile