# Shift confirmations

Staff confirm each published shift in the Mays app, managers see who has confirmed, and anyone who hasn't gets a reminder when the shift is close.

For: Admins, Managers, Employees · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Scheduling](https://www.mays.app/help/scheduling) · Last updated October 4, 2026 · Mays Team

Staff confirm each published shift in the Mays app, managers see who has confirmed, and anyone who hasn't gets a reminder when the shift is close.

## Turn confirmations on or off

Shift confirmations are **on** at every location unless you turn them off.

1. Go to **Locations & Users → Locations** and open the location.
2. Open the **Scheduling** tab.
3. Tick or untick **Shift confirmations**. It saves straight away.

Admins can change it for any location, and managers for their own.

![The Shift confirmations card: Employees confirm each published shift; managers see who has confirmed. Changed shifts must be re-confirmed. The Shift confirmations box is ticked](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__shift-confirmations__01-location-setting.29f8e0b395.png)

## How staff confirm

1. When a week is published, staff get **Your schedule is ready**.
2. In the app's **Schedule** tab, each upcoming shift has a **Confirm** button.
3. They tap **Confirm**, and the shift shows **Confirmed** with a green check.

![Upcoming shifts in the app: two 9:00 AM – 5:00 PM shifts with a Confirm button, then Opener shifts from 6:30 AM to 2:30 PM on Mon Oct 5 and Tue Oct 6 marked Confirmed with a green check, and Wed Oct 7 still showing Confirm](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__my-schedule-on-mobile__02-upcoming-shifts.0320ab11ca.png)

## Reminders

Once a day, at about 2 a.m. Eastern (11 p.m. Pacific the evening before), Mays sends **Confirm your shift** to everyone with a published shift that starts in the next 24 hours and isn't confirmed. For example: *Tap to confirm you're working Fri, Sep 25 9am.* Each shift gets one reminder, and tapping it opens the **Schedule** tab.

It's a **Schedule** notification, so people can turn it off under **Profile → Notifications**. See [Push notifications](https://www.mays.app/help/mobile-apps/push-notifications).

## See who has confirmed

- **In the app:** on **Manage schedule** (iPhone) or **Manager Schedule** (Android), a green check next to a person's name means they confirmed that shift. See [Managing the schedule from your phone](https://www.mays.app/help/scheduling/manage-schedule-on-mobile).
- **On the web,** the schedule grid doesn't show confirmations.

## When a shift changes

If you change a confirmed shift's time, the person on it or its position and publish, it needs confirming again and the **Confirm** button comes back. Changing only its label or notes keeps the confirmation. See [Publishing the schedule](https://www.mays.app/help/scheduling/publish-the-schedule).

## Good to know

- **Turning confirmations off** hides the button and stops the reminders, and **Your schedule is ready** no longer asks people to confirm their shifts.
- **Out-of-date apps** can still show **Confirm** at a location that turned confirmations off, and it still works there.
- **Only the person on the shift can confirm it.** A manager can't confirm for someone, and open shifts can't be confirmed.
- **Confirming doesn't change anything else.** An unconfirmed shift stays on the schedule, anyone can still clock in, and managers aren't alerted about unconfirmed shifts.
- **Confirmations help with cover.** **AI outreach** in [Find cover](https://www.mays.app/help/scheduling/find-cover) favours people who confirmed their shifts over the last 60 days.

## Related articles

- Scheduling: [Your schedule in the app](https://www.mays.app/help/scheduling/my-schedule-on-mobile) — The Schedule tab in the Mays app shows your upcoming shifts, lets you confirm them, and opens open shifts, shift offers, time off, availability, your hours and the team schedule.
- Scheduling: [Managing the schedule from your phone](https://www.mays.app/help/scheduling/manage-schedule-on-mobile) — Check who's working today, see who's on the clock, and add, change, cover and publish shifts from the Schedule tab of the Mays app.
- Scheduling: [Publishing the schedule and notifying staff](https://www.mays.app/help/scheduling/publish-the-schedule) — Your team only sees a week once you publish it. Check the warnings, choose who gets notified, publish — and republish, undo or clear a week when plans change.
- Scheduling: [Scheduling settings](https://www.mays.app/help/scheduling/scheduling-settings) — The organization-wide scheduling settings admins control — the schedule week, overtime, pay periods, approvals and time off — and where each location's own settings live.
- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.
- Scheduling: [Finding cover for a shift](https://www.mays.app/help/scheduling/find-cover) — Someone can't make their shift? Open it in the Mays app, see who's free, then assign it, offer it to the team, or ask the best matches if they can take it.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/scheduling/shift-confirmations