# The manager logbook

A daily journal for each location — handoff notes, incidents and maintenance, with comments, follow-up flags, who's read what, and how your team rated their shifts.

For: Managers, Admins · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Scheduling](https://www.mays.app/help/scheduling) · Last updated October 2, 2026 · Mays Team

The logbook is a daily journal for each location. Managers leave notes for the next shift — a broken cooler, a big catering order — then comment and flag what still needs doing.

**Where:** **Scheduling → Logbook** on the web; **Schedule → Logbook** in the app. It shows the location picked at the bottom of the sidebar (web) or at the top of the screen (app, when you have more than one).

## Write an entry

**On the web:**

1. Go to the day with the arrows (it opens on today; **Today** jumps back). The entry is filed under the day on screen.
2. Pick a category — **Shift Notes**, **Incidents**, **Maintenance**, **Staff**, **Customer** or **Health & Safety** — or leave **No category**.
3. Tick **Needs follow-up** if something still has to be done.
4. Type the note (*Write a note for the next shift…*) and click **Post**.

**In the app:** tap **+**, pick a **Category**, write the note, turn on **Needs follow-up** if needed, and tap **Post** (iPhone) or **Add entry** (Android).

The other managers and admins assigned to that location get a **New log book entry** notification with the start of your note.

![The Logbook for South on Thu, Sep 24: the composer with No category, Needs follow-up and Post; a Shift Notes entry from Sam South about a catering order; an Incidents entry marked Follow-up about the walk-in cooler reading 44°F with a reply from Ava Admin; a Maintenance entry about the ice machine filter, each with Seen by 2; and Shift feedback averaging 4.0 stars with ratings and comments from Owen South and Olivia South](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manager-logbook__01-day-view.9ba73efbb0.png)

## Read and reply

- Entries are grouped by category, oldest first. Ones without a category are under **Uncategorized** on the web and **General** in the app.
- **Seen by** counts who has opened that day's logbook since the entry was posted — including the person who wrote it. On the web, hover over it to see the names.
- Reply under any entry (**Reply** on the web, **Add a comment** on iPhone, **Comment** on Android). Replies don't send a notification.
- On the web, the **⋮** menu on an entry has **Edit** (the text only) and **Delete**. Only the person who wrote it, or an admin, can use them. **Delete** has no confirmation. The app can't edit or delete.

## Follow-ups

On the web, **Follow-ups** lists every entry flagged **Needs follow-up** at the location, from any day, newest first.

![The Follow-ups view of the Logbook for South with one entry: Sam South's 2026-09-24 note about the walk-in cooler, marked Follow-up, with Ava Admin's reply](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manager-logbook__02-follow-ups.6d58d0ef98.png)

**There's no way to mark a follow-up done yet.** Editing an entry changes only its text, so the flag stays on and the entry stays in **Follow-ups**. For now, reply on the entry to say it's sorted (for example *Fixed — technician replaced the fan*). Deleting the entry clears it from the list, but also deletes the note. The app shows the flag on the entry but has no **Follow-ups** list.

## Shift feedback

When someone clocks out in the app, they're asked **How was your shift?** — one to five stars and an optional comment, or **Skip**. The ratings show at the bottom of that day's logbook under **Shift feedback**, with the day's average, each person's name, stars and comment. They're not anonymous.

People aren't asked when they clock out on a shared kiosk, or with an NFC tag on Android. See [Clocking in and out on your phone](https://www.mays.app/help/time-clock/clock-in-on-your-phone).

![The Logbook in the iPhone app for Thu, Sep 24 with the Shift Notes, Incidents (with an orange follow-up flag and Ava Admin's comment) and Maintenance entries, each with Seen by 2 and an Add a comment field, the green + button, and Shift feedback starting below](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__manager-logbook__03-logbook-in-the-app.d26cb12438.png)

## Good to know

- **Who can use it:** managers and admins. Employees don't see the logbook. With custom roles, **View log book** lets someone read and comment, and **Manage log book** lets them post — see [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions). In the app, the **Logbook** row shows for the Manager and Admin roles only.
- **Categories** are the six above. They can't be renamed, added or removed from any screen.
- **No photos** — the logbook is text only.
- **Notifications** for new entries can't be turned off in the app's notification settings yet.
- **On iPhone in the evening,** the logbook can open on tomorrow's date (from 8 PM Eastern or 5 PM Pacific in summer), and a new entry goes under that date. Tap the left arrow to go back to today before you post.
- Scheduling, which includes the logbook, is part of the **Pro** plan.

## Related articles

- Scheduling: [Managing the schedule from your phone](https://www.mays.app/help/scheduling/manage-schedule-on-mobile) — Check who's working today, see who's on the clock, and add, change, cover and publish shifts from the Schedule tab of the Mays app.
- Time clock: [Clocking in and out on your phone](https://www.mays.app/help/time-clock/clock-in-on-your-phone) — Clock in and out, and take breaks, from the Schedule tab of the Mays app — plus what the messages mean when the app won't let you clock in.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.
- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.
- Time clock: [Attendance, late and no-show alerts](https://www.mays.app/help/time-clock/attendance-and-late-alerts) — See who's on the clock and who's late or missing today, get late and no-show alerts, and mark shifts as sick, call-out or no-show.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/scheduling/manager-logbook