# Google reviews and replies The Reviews page lists your Google Maps reviews for every location, filters the low-rated and unanswered ones, and posts your reply on Google. For: Admins, Managers · On: Web · [Help Center](https://www.mays.app/help) › [Reviews & disputes](https://www.mays.app/help/reviews-disputes) · Last updated October 8, 2026 · Mays Team The **Reviews** page lists your Google Maps reviews for every location. Filter the low-rated or unanswered ones, and reply without leaving Mays: your reply is posted on Google. **Who:** admins, and managers for the locations they manage. In a custom role, these are the **View Google Business reviews** and **Reply to reviews** permissions. Reviews are part of the Basic and Pro plans and the free trial, on the web app only. **Before you start:** an admin connects Google Business Profile, and Mays support links each location to its Google listing. Until a location is linked, its reviews don't come in. See [Connecting Google Business Profile](https://www.mays.app/help/integrations/connect-google-business-profile). ## Find reviews 1. Click **Reviews** in the sidebar. 2. Narrow the list: - **Search reviewer or comment...** finds a name or a word. - The locations list shows one location, or **All locations**. - **≤ 3 stars** shows reviews of 3 stars or less; **Unanswered** shows reviews without a reply. **All** shows everything, and **Clear** resets the filters. 3. Scroll through the pages at the bottom. Choose 20, 50 or 100 reviews a page. ![The Reviews page, Google Maps reviews across all your locations: the search box, All locations, and the All, ≤ 3 stars and Unanswered filters; a 5-star review from Dana P. at South, and a 2-star review from Marcus L. at South with a yellow border and an Investigate badge, each with a Reply on Google Maps box and a Send reply button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__google-reviews__01-reviews.8c4df8be4e.png) Each review shows the reviewer's name (or **Anonymous**), the stars, the location, the date and the comment. A review of 3 stars or less has a yellow border and an **Investigate** badge. The badge is only a marker; it doesn't create a task. ## Reply to a review 1. Type your reply in the **Reply on Google Maps** box. 2. Click **Send reply**. Mays posts it on Google Maps as the owner's reply. ![The Reviews page filtered to ≤ 3 stars: Marcus L.'s 2-star review with a reply typed in the Reply on Google Maps box and the Send reply button, and Tom W.'s 3-star review at North below it, both with the Investigate badge](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__google-reviews__02-reply-to-low-rating.199a607479.png) Once a review has a reply, the box says **Your reply (edit to update on Google)** and shows **Last replied** with the date, and who sent it from Mays. To change the reply, edit it and click **Update reply**. - A reply can be up to 4,096 characters. - Replies made on Google directly show up here too, after the next sync. - You can't delete a reply from Mays. Do that on Google. - There's no AI draft: you write each reply yourself. When the reply is posted, a message says *Reply posted to Google.* **If it doesn't go through, a message says why**, for example that the location isn't connected to Google Business. Your text stays in the box so you can try again. If it keeps failing, write to Mays support. See [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support). ## Low-rated reviews Connecting Google Business Profile adds an automation, **Investigate low-rated review**. It's meant to create a task for reviews of 3 stars or less, but it doesn't fire at the moment. Until it does, check **≤ 3 stars** and **Unanswered** regularly, or make your own rule with the **Review Received** trigger and a **Review Rating** condition. Your own rule can be limited to some locations under **Where this rule runs**; it then runs only for reviews of those locations. See [Automation triggers and actions](https://www.mays.app/help/ai-automation/automation-triggers-and-actions). ## Good to know - **New reviews come in every 15 minutes** for linked locations. **Refresh** reloads the page; it doesn't fetch new reviews from Google. - **Only the 50 newest reviews** are listed. - **Reviews deleted on Google** stay in Mays. - **Photos** that reviewers add aren't shown. - **Dates** are in your computer's time zone. - Mays has no reviews screen in the iPhone and Android apps. ## Related articles - Integrations: [Connecting Google Business Profile](https://www.mays.app/help/integrations/connect-google-business-profile) — Sign in with Google from Integrations so Mays can bring in your Google Maps reviews and post your replies. Mays support then links each location to its listing. - Integrations: [Integrations overview](https://www.mays.app/help/integrations/integrations-overview) — What Mays connects to — Square, 7shifts, Union POS, Google Business, Govee thermometers, Dropbox and Google Drive — who can connect them, and how to check, sync or disconnect a connection. - AI & automation: [Automation triggers and actions](https://www.mays.app/help/ai-automation/automation-triggers-and-actions) — Every trigger, condition and action you can use in an automation rule, what each one does and who receives the result. - AI & automation: [Automation rules](https://www.mays.app/help/ai-automation/automation-rules) — Automation rules do routine follow-ups for you. When something happens, like a task rejected, a deadline near or a fridge too warm, Mays checks your conditions and runs your actions. - Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions. - Account & billing: [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) — Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features. - Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us. ## Still need help? Send us a support request and a real person on the Mays team will get back to you. [Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939) Canonical: https://www.mays.app/help/reviews-disputes/google-reviews