# Troubleshooting the Mays app

Fix common app problems yourself. No connection, missing notifications, the wrong account or organization, NFC tags that don't open Mays, and what to send support.

For: Admins, Managers, Employees · On: iOS, Android · [Help Center](https://www.mays.app/help) › [Mobile apps](https://www.mays.app/help/mobile-apps) · Last updated October 4, 2026 · Mays Team

You can fix most app problems yourself: no connection, missing notifications, the wrong account or organization, or an NFC tag that doesn't open Mays. Otherwise, here's what to send support.

## "No internet connection"

A red **No internet connection** bar at the top means your phone is offline. The app needs a connection to complete tasks, send messages and clock in. There's no offline mode.

1. Check that Wi-Fi or mobile data is on, and that airplane mode is off.
2. Open a website in your browser to check the connection works.
3. Go back to Mays and pull down to refresh.

**No red bar, but things fail with** ***Unable to reach the server. Check your connection.*****?** You're probably on a Wi-Fi network that needs a sign-in page, such as guest Wi-Fi, or has no internet. Sign in to the network in your browser, or turn Wi-Fi off and use mobile data.

## Notifications don't arrive

1. **Allow notifications for Mays** in your phone's settings: **Settings → Notifications → Mays** on iPhone, or **Settings → Apps → Mays → Notifications** on Android.
2. **Check the category** is on under **Profile → Notifications**.
3. **Check the chat isn't muted**, for chat messages.
4. **Check Focus or Do Not Disturb** on your phone.
5. **Close Mays completely and open it again.** On Android this is needed after you first allow notifications. On iPhone, opening the app again is enough.
6. **Signed out?** Signing out stops notifications on that phone. Sign in again.

The app doesn't warn you when notifications are switched off in your phone's settings, so check step 1 first. See [Notifications](https://www.mays.app/help/mobile-apps/push-notifications).

## Wrong account or organization

- **Wrong business?** Tap your picture, then the **Organization** card, and pick the right one. See [Your profile in the app](https://www.mays.app/help/mobile-apps/mobile-profile-and-account).
- **A business is missing from the list?** It only shows businesses you've signed in to before. Sign out, then sign in with your phone number. If it belongs to several businesses, you're asked to **Choose account**.
- **Different phone number?** Sign out, then sign in with the other number. On the code screen, **Change Number** takes you back.
- **No account found?** If the app says *No account found for this phone number*, Mays doesn't have this number for you, or your account was deactivated. Ask your manager to check the number on your profile.
- **The code doesn't come by text?** Tap **Didn't get the text? Email me the code**. See [Signing in on web and mobile](https://www.mays.app/help/getting-started/signing-in).
- **Signed out on your own?** You stay signed in as long as you open the app at least every 30 days. After longer, or if your account was deactivated, sign in again.

## An NFC tag doesn't open Mays

### iPhone

1. Unlock your phone and hold its top edge close to the tag. Tap the notification that appears.
2. If a web page opens instead (*Open the Mays app to punch in*), tap **Open in Mays**.
3. If you're signed out, the sign-in screen says *NFC tag detected — log in to punch*. Sign in and the punch screen opens.

Still nothing? Tap the tag once more, then open **Profile → Diagnostics**.

![Diagnostics on iPhone: the Deep-link trace with the last NFC and link events, Copy and Clear buttons, and two events marked onOpenURL, received and presented](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__troubleshooting-the-apps__01-diagnostics.04df192963.png)

**Diagnostics** lists the last 20 NFC and link events the app received, newest first.

- **The label on each event** shows which of the three ways the link reached the app: **onOpenURL**, **userActivity** or **appDelegate**. iPhone can hand a tag's link to an app through any of them.
- **The words under it** show what the app did: *received*, *holding until login*, *presented* or *gave up*.
- **No new event after tapping the tag** means the link never reached Mays. Check you're holding the phone close enough, and that the tag belongs to your store.

Tap **Copy** and paste the result into your message to support. It includes the app's version.

### Android

1. Turn NFC on in your phone's settings. It's usually under **Connected devices** or **Connections**.
2. Unlock the phone, open Mays if you can, and hold the back of the phone to the tag.
3. If your phone asks which app to use, choose **Mays** and **Always**.
4. If a web page opens instead, tap **Open in Mays**.

If you're signed out, the punch screen opens after you sign in. Android has no **Diagnostics** screen, so tell support your phone model and exactly what happened. See [Clocking in with NFC tags](https://www.mays.app/help/time-clock/nfc-tag-clock-in).

## Something's missing or looks out of date

- **Update the app** in the App Store or Google Play. Mays doesn't force updates, so turn on automatic updates.
- **A tab is missing,** such as **Schedule**. Your company's plan doesn't include it. See [A tour of the app](https://www.mays.app/help/mobile-apps/mobile-app-tour).
- **No Team row in Profile.** It's only there for the built-in **Manager** and **Admin** roles.

## What to send support

- Your name, your company and your phone number.
- Your phone model and its iOS or Android version.
- The app version. Find it in the App Store or Google Play listing, or in your phone's settings for the Mays app. On iPhone, the **Diagnostics** text includes it.
- What you did, what you expected, what happened, and roughly when.
- A screenshot of the message you saw.
- For NFC problems on iPhone, the text from **Diagnostics → Copy**.

Staff: send it to your manager. Managers and admins: open a ticket under **Help** in the web app, or send a [support request](https://www.mays.app/contact?topic=support) from our contact page. See [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support).

## Good to know

- **Shared kiosk tablets** work differently. See [Shared kiosk devices and PINs](https://www.mays.app/help/time-clock/kiosk-mode).
- **Your work is saved in Mays, not on the phone.** Tasks you completed, messages and punches are all there when you sign in on another phone.

## Related articles

- Mobile apps: [Notifications](https://www.mays.app/help/mobile-apps/push-notifications) — Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.
- Getting started: [Signing in on web and mobile](https://www.mays.app/help/getting-started/signing-in) — On the web you sign in with email and password; in the iPhone and Android apps with your phone number and a texted code. Plus forgotten passwords, invitations and switching organizations.
- Time clock: [Clocking in with NFC tags](https://www.mays.app/help/time-clock/nfc-tag-clock-in) — Put NFC stickers at your store so staff clock in by tapping their phone on one — set them up on the web, tap to punch on iPhone or Android, and troubleshoot.
- Mobile apps: [Your profile in the app](https://www.mays.app/help/mobile-apps/mobile-profile-and-account) — Tap your picture in the Mays app to open Profile. Change your photo, switch organization, see your kiosk PIN, choose notifications, sign out or delete your account.
- Mobile apps: [Installing the Mays apps](https://www.mays.app/help/mobile-apps/install-the-apps) — Get the Mays app on iPhone, iPad or Android — where to download it, which phones it runs on, what it asks permission for, and how to sign in the first time.
- Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/mobile-apps/troubleshooting-the-apps