# Notifications

Mays notifies you in the app about shifts, tasks, approvals and chat. See them all under the bell, choose which ones reach your phone, and fix notifications that don't arrive.

For: Admins, Managers, Employees · On: iOS, Android · [Help Center](https://www.mays.app/help) › [Mobile apps](https://www.mays.app/help/mobile-apps) · Last updated October 16, 2026 · Mays Team

The Mays app lets you know when something needs you — a published schedule, a new task, a rejected task, a shift you can pick up, a request to approve, a chat message. Everything except chat is also kept under the bell in the app, so you can catch up later.

Notifications are a phone-app feature: the web app has no bell.

## The bell

Tap the bell at the top right of any tab (except Knowledge) to open **Notifications**. The red number on the bell is how many you haven't read (up to *99+*).

![The Notifications screen in the app: Close and Read All at the top, and unread notifications for Clocked in, Task Rejected with the manager's reason, New comment and two New like notifications, each with a green dot](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__push-notifications__01-notification-center.f1b8c00233.png)

- Newest first. Unread ones are tinted green with a green dot.
- **Tap a notification** to mark it read and jump to what it's about — the task, the shift offers, your time-off requests, the approvals list and so on. A few (for example a decision on a shift you claimed) just show the message.
- **Read All** marks everything read. On iPhone the number on the app icon then shows only your unread chat messages.
- Chat messages aren't listed here; they're in the **Chat** tab.

Tapping a notification on your lock screen goes to the same place.

## Choose what you get

1. Tap your picture (top left) to open **Profile**.
2. Tap **Notifications** (*Choose what you get pushed*).
3. Switch categories on or off. Each change saves immediately.

![The Notifications settings screen for a manager: Schedule, Shift pool & trades, Requests (Decisions on your time off and availability), Approvals (Your team's time off, availability, shift claim and trade requests) and Time clock under Schedule; New task assigned and Task completed / reviewed under Tasks; Chat messages under Chat; all switched on](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__push-notifications__02-notification-settings.442e67cc44.png)

| Category | What it covers |
| --- | --- |
| **Schedule** | Published schedules, changes to your shifts, reminders before a shift starts and requests to confirm a shift. |
| **Shift pool & trades** | Shifts offered up for grabs, decisions on your claims, hand-offs and trades, and requests to cover a shift. |
| **Requests** | Decisions on your own time off and availability, and changes a manager makes to them. |
| **Approvals** (managers and admins) | Your team's new time-off, availability, shift claim, cover and trade requests waiting for you, and a time-off request or shift claim being withdrawn. |
| **Time clock** | Clock-in and clock-out confirmations, and changes to your punches. |
| **New task assigned** | A new task given to you. |
| **Task completed / reviewed** | For managers, a task your team completed; for everyone, a task that was rejected. |
| **Chat messages** | New messages and reactions. |

Everything starts switched on. If you turned **Requests** off before **Approvals** existed, approvals still reach you — switch **Approvals** off yourself if you don't want them. Your choices are saved to your account, so they apply on every phone you sign in on.

Turning a category off stops the notification from popping up on your phone; it still appears under the bell. A few notifications can't be turned off: likes and comments on your tasks, the pending-tasks reminder (sent once a day at 7 AM location time), break reminders, [birthdays and events](https://www.mays.app/help/scheduling/schedule-events-and-birthdays), and [pop quizzes](https://www.mays.app/help/knowledge-training/snap-quizzes).

**Too many messages from one chat?** Mute just that conversation from its menu in **Chat** — for an hour, 8 hours, 24 hours, a week, or until you unmute it.

## Not getting notifications?

1. **Allow notifications for Mays** in your phone's settings. The app asks right after you first sign in (on Android, only Android 13 and later ask), and notifications start as soon as you allow them. If you tapped *Don't Allow*, the app won't ask again — go to **Settings → Notifications → Mays** on iPhone, or **Settings → Apps → Mays → Notifications** on Android, and switch them on.
2. **Check the category** is on under **Profile → Notifications**.
3. **Check the chat isn't muted**, for chat messages.
4. **Check Focus / Do Not Disturb** on your phone.
5. **Allowed them later in your phone's Settings?** Close and reopen the app, so your phone is registered for them.

Even with notifications off, everything (except chat) still shows under the bell when you open the app. For other app problems, see [Troubleshooting the Mays app](https://www.mays.app/help/mobile-apps/troubleshooting-the-apps).

## Good to know

- **Shared kiosk tablets** don't get personal notifications.
- **App icon badge (iPhone):** the number on the Mays icon counts unread notifications and unread chat messages together.
- **While the app is open** on iPhone, a notification slides in at the top of the app with a sound instead of the usual banner. Tap it to go to the same place as tapping the notification on your lock screen.
- **Chat notifications** show who wrote and, for a photo or video, a preview. You can't reply from the notification — tap it to open the conversation.
- **Emails** about the schedule don't follow these settings.

## Related articles

- Mobile apps: [A tour of the app](https://www.mays.app/help/mobile-apps/mobile-app-tour) — What's where in the Mays app — the Tasks, History, Knowledge, Chat and Schedule tabs, your profile, the notification bell, the extras managers get, and how a shared kiosk tablet differs.
- Mobile apps: [Installing the Mays apps](https://www.mays.app/help/mobile-apps/install-the-apps) — Get the Mays app on iPhone, iPad or Android — where to download it, which phones it runs on, what it asks permission for, and how to sign in the first time.
- Tasks & checklists: [Completing your tasks in the app](https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile) — Your checklist lives in the Tasks tab of the Mays app. Tick checkboxes with one tap, take photos, enter numbers, add a note — and fix and resend a task your manager sent back.
- Tasks & checklists: [Reviewing and rejecting completed tasks](https://www.mays.app/help/tasks-checklists/review-and-reject-tasks) — Check what your team completed — photos, numbers, notes — on the web Tasks page or in the app, and send a task back with a reason when it isn't done right.
- Tasks & checklists: [The Activity feed](https://www.mays.app/help/tasks-checklists/activity-feed) — The History tab in the app is your team's Activity feed — every completed and rejected task, with photos. Like it, comment on it, share it to a chat, or tap someone to see their profile.
- Getting started: [Signing in on web and mobile](https://www.mays.app/help/getting-started/signing-in) — On the web you sign in with email and password; in the iPhone and Android apps with your phone number and a texted code. Plus forgotten passwords, invitations and switching organizations.
- Mobile apps: [Troubleshooting the Mays app](https://www.mays.app/help/mobile-apps/troubleshooting-the-apps) — Fix common app problems yourself. No connection, missing notifications, the wrong account or organization, NFC tags that don't open Mays, and what to send support.
- Knowledge & training: [Snap quizzes](https://www.mays.app/help/knowledge-training/snap-quizzes) — A pop quiz is a push notification with one question from a module someone hasn't passed yet. Mays sends at most one a day, only to people on shift, inside the hours an admin sets.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/mobile-apps/push-notifications