# Training certificates

When someone passes a compliance-critical module for the first time, Mays creates a PDF certificate with their name, score and date. Admins set the certificate's look under Learning → Settings.

For: Admins, Managers, Employees · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Knowledge & training](https://www.mays.app/help/knowledge-training) · Last updated October 10, 2026 · Mays Team

When someone passes a compliance-critical module for the first time, Mays creates a PDF certificate with their name, score and date. Admins set the certificate's look under **Learning → Settings**.

## Which modules give a certificate

Only modules created with **Compliance-critical (issues a PDF certificate on pass)** ticked. They show a red **Compliance** tag on the web and a shield in the app. The box can only be ticked when you create the module. See [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules).

The certificate is created the **first time** someone passes. Later passes don't create another one.

Until they pass, someone who fails a compliance module sees which answers were wrong but not the right ones, and waits 30 minutes between tries, with 3 tries a day (see [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules)). The certificate is still created on their first pass.

## Design the certificate (admins)

1. Go to **Learning → Settings**.
2. Under **Certificate template**, fill in what you want to change. Anything you leave empty uses the default:
   - **Header text** — *Certificate of Completion*.
   - **Footer text** — *Issued by {orgName} via Mays.* Type **{orgName}** where your organization's name should go.
   - **Accent color** — the frame and the person's name. Green to start with.
   - **Signature name** — printed as a signature and under the line. Your organization's name to start with.
   - **Signature title** — *Authorised Signatory* to start with.
3. Click **Save + refresh preview**. The **Live preview** on the right shows a sample certificate for *Sample Trainee*.

![Learning Settings: the Certificate template with Signature name Ava Admin and Signature title Owner, the Snap-quiz window with Start hour 10 and End hour 21, the Save + refresh preview button, and the Live preview of the certificate on the right](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__training-certificates__01-certificate-settings.99bc90eed3.png)

**About the logo:** the settings page says your logo comes from your organization settings, but there's no place to add one yet, so certificates show your organization's name without a logo. The logo you set for [customer emails](https://www.mays.app/help/account-billing/customer-email-branding) isn't used here.

![A sample certificate: E2E TEST CO, Certificate of Completion, awarded to Sample Trainee for successfully completing Food Safety Basics, Score 95%, Passing 80%, signed Ava Admin, Owner, with the Mays AI seal and Issued September 24, 2026](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__training-certificates__02-sample-certificate.7483f077e5.png)

Each certificate shows your organization's name, the person's full name, the module's title, their score and the passing score, the signature, a Mays seal and the date it was issued. It's a landscape page that prints on Letter or A4.

## Get the certificate (staff)

- Right after passing: tap **Download certificate** on the result screen.
- Any time later: open **Profile → Learning**. The passed module has a download icon; tap it.

The certificate opens as a PDF you can save or share. The link works for an hour, so if it stops working, close and reopen **Learning**.

## Good to know

- **Admins can't open someone's certificate on the web yet.** **View answers** under **Who's taken it** shows their passed attempt; ask the person to share the PDF from their phone when you need a copy.
- **No expiry or renewal.** Certificates don't expire, and Mays doesn't ask people to retake a module after a year. If your rules need refresher training, create a new module and assign it.
- **The issued date** is the day the module was passed in the person's location's time zone (their first location's, or your organization's if they have none).
- **If the certificate couldn't be created** at the moment someone passed, there's no button to create it again. Write to support.
- **Changing the template** only affects certificates created from then on.
- **Not an official food handler or food manager certificate.** It shows your team passed your own training. With Labor law compliance on, record state-required certificates on the **Certificates** tab of the team member's page, where Mays tracks their expiry; until then, keep them on file yourself. See [Food safety certificates](https://www.mays.app/help/team-roles/food-safety-certificates).

## Related articles

- Knowledge & training: [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules) — Turn your knowledge base articles and documents into a short quiz. The AI drafts the questions from your own text, you review and edit them, then publish the module for your team.
- Knowledge & training: [Assigning training](https://www.mays.app/help/knowledge-training/assign-training) — Send a published training module to whole locations, roles, departments or single people, with an optional due date, then see who has taken it, their best score and every answer.
- Knowledge & training: [Taking training in the app](https://www.mays.app/help/knowledge-training/take-quizzes-on-mobile) — Your training modules are under Profile → Learning in the Mays app. Answer one question at a time, see your score, and learn from the explanation under each answer.
- Knowledge & training: [Points, badges and leaderboards](https://www.mays.app/help/knowledge-training/points-badges-and-leaderboards) — Quizzes earn points, levels and badges. Locations compete on a weekly and monthly leaderboard, winners go on the wall of fame, and admins can note the prize they gave.
- Account & billing: [Branding customer emails](https://www.mays.app/help/account-billing/customer-email-branding) — Put your logo, brand color and business name on the emails Mays sends for you, and rewrite five of them — schedule published, shift picked up, trade decisions, receipts and receptionist alerts.
- Team & roles: [Food safety certificates](https://www.mays.app/help/team-roles/food-safety-certificates) — Keep food handler cards and food protection manager certificates on file with their expiry dates, see who is missing one or due at each location, and get reminders before a card expires.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/knowledge-training/training-certificates