# Importing from Dropbox or Google Drive

Connect your company's Dropbox or Google Drive once, then copy SOPs, PDFs and Google Docs into a knowledge base folder. Each import is a one-time copy; later changes don't sync.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Knowledge & training](https://www.mays.app/help/knowledge-training) · Last updated October 2, 2026 · Mays Team

Connect your company's Dropbox or Google Drive once, then copy SOPs, PDFs and Google Docs straight into a knowledge base folder. Each import is a one-time copy.

Only admins can connect and import. It's part of the knowledge base, so it's in the **Basic** and **Pro** plans (and the free trial).

## Connect your account

1. Go to **Integrations**. Under **Cloud storage**, click **Connect Dropbox** or **Connect Google Drive**.
2. Your browser goes to Dropbox or Google. Sign in and allow Mays access.
   - **Google Drive** asks to **see and download** your files (read-only). Mays never changes or deletes anything in your Drive.
3. You come back to the **Knowledge Base** with *Dropbox connected.* or *Google Drive connected.*

![The Cloud storage section of the Integrations page, with a Dropbox card and a Connect Dropbox button, and a Google Drive card and a Connect Google Drive button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__import-from-dropbox-or-google-drive__01-cloud-storage.99aebc1e8b.png)

You can also start from the **Dropbox** or **Drive** button at the top of the **Knowledge Base** (the tooltip says **Connect Dropbox** or **Connect Google Drive**).

The connection belongs to your company, not to you: every admin imports from the same Dropbox or Google account. Connecting again with another account replaces it.

## Import files

1. Go to **Knowledge Base** and open the folder the files should go into. Imports always go into a folder, so the import buttons only appear inside one.
2. Click **Dropbox** or **Drive** at the top.
3. In **Import from Dropbox** or **Import from Google Drive**, click folders to open them and the back arrow to go up. Google Drive starts at **My Drive**.
4. Tick the files you want, or click **Select all files**.
5. Click **Import** (it shows how many files, for example **Import 3 files**).

![Inside the Manager resources folder: the Folder, Article, Upload, Dropbox and Drive buttons at the top of the knowledge base](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__import-from-dropbox-or-google-drive__02-folder-toolbar.541dc2d408.png)

When it's done, a green line says *Imported 3 of 3 files successfully* and the files appear in the folder. Close the window. Mays then reads each file in the background, just like an upload, so it can be searched and used by the AI Assistant.

The imported files follow the folder's sharing. See [Who can see what in the knowledge base](https://www.mays.app/help/knowledge-training/knowledge-sharing-and-visibility).

## What can be imported

| From | File types |
| --- | --- |
| **Dropbox** | PDF, Word (DOCX and DOC), TXT, CSV, Markdown, and JPG, PNG and WebP pictures |
| **Google Drive** | The same types, plus **Google Docs** and **Google Slides** (copied as PDF) and **Google Sheets** (copied as CSV) |

You pick files one folder at a time: a whole folder can't be ticked, and moving to another folder clears what you've ticked.

## It's a copy, not a sync

- Mays copies each file once. If you change the file in Dropbox or Drive later, the copy in Mays doesn't change. Import it again to get the new version, and delete the old one.
- Importing the same file twice gives you two copies.
- Deleting or moving the original doesn't remove the copy in Mays.
- Disconnecting keeps everything you've already imported.

## Disconnect

Go to **Integrations**, find the **Dropbox** or **Google Drive** card and click the bin (**Disconnect**). Confirm, and Mays removes its access to the account. Importing again means connecting again.

## Good to know

- **Google Drive only shows My Drive.** Files in **Shared with me** and shared drives aren't listed. Add them to My Drive in Google first, or download and use **Upload**.
- **Something went wrong?** The import window doesn't always say so. If a folder you know has files shows *This folder is empty*, the connection has probably expired: disconnect and connect again. If *Imported 0 of 3 files* appears, try those files with **Upload**.
- **Scanned PDFs** (a picture of a page, with no text in it) can't be read and disappear from the folder after the import. Import a photo of the page instead, or the original Word file.
- **Managers see the Dropbox and Drive buttons** too, but only admins can use them. For a manager, clicking does nothing.
- **Google Docs** with a dot in the name lose the part after the last dot: *Menu v1.2* is imported as *Menu v1.pdf*.
- **Imports don't use AI credits.**

## Related articles

- Knowledge & training: [Your knowledge base](https://www.mays.app/help/knowledge-training/knowledge-base-basics) — Keep your SOPs, recipes and policies in one place. Admins and managers build folders of articles and documents on the web; the whole team reads and searches them in the app.
- Knowledge & training: [Who can see what in the knowledge base](https://www.mays.app/help/knowledge-training/knowledge-sharing-and-visibility) — Every new folder starts private. Share it with everyone, a location, a role or one person, and choose whether they can view or edit. What admins, managers and employees see.
- Knowledge & training: [AI answers from your knowledge base](https://www.mays.app/help/knowledge-training/ai-answers-from-your-knowledge-base) — The AI Assistant in the app's Chat tab answers your team's questions from your knowledge base. How articles and documents get ready for it, who sees which answers, and what it costs.
- Integrations: [Integrations overview](https://www.mays.app/help/integrations/integrations-overview) — What Mays connects to — Square, 7shifts, Union POS, Google Business, Govee thermometers, Dropbox and Google Drive — who can connect them, and how to check, sync or disconnect a connection.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/knowledge-training/import-from-dropbox-or-google-drive