# Assigning training

Send a published training module to whole locations, roles, departments or single people, with an optional due date, then see who has taken it, their best score and every answer.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Knowledge & training](https://www.mays.app/help/knowledge-training) · Last updated October 10, 2026 · Mays Team

Send a published training module to whole locations, roles, departments or single people, with an optional due date, then see who has taken it, their best score and every answer.

**Where:** **Learning → Modules** on the web, in the module. **Who:** admins. The module must be **Published** first, see [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules).

## Assign a module

1. Open the module and click **Assign**.
2. Pick any mix of **Branches** (your locations), **Roles**, **Departments** and **People**. Use **Search…** to find a name. What you pick turns solid.
3. Optionally pick a **Due date**.
4. Click **Assign** (the button shows how many you picked).

![The Assign module window with the location South selected, the roles Admin, Employee, Manager and Shift Lead, the departments Front of House and Kitchen, seven people, a due date of 10/02/2026, 1 target selected and the Assign 1 button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__assign-training__01-assign-dialog.f56df0c5f1.png)

Everyone who matches at least one of your picks sees the module under **Learning** in the Mays app. It works like a rule, not a list:

- **People who join later** get it too. Assign a module to the Barista role or a location once, and every new hire in it sees it.
- **Locations** include everyone assigned to that location, managers and admins too.
- **Someone matched twice** (their location and their department, say) sees the module once, with the earliest due date.

Nobody is notified when you assign a module. Tell your team, or let [pop quizzes](https://www.mays.app/help/knowledge-training/snap-quizzes) remind them during their shifts.

## See and remove assignments

Each pick is listed under **Assignments** in the module, with its type (**Branch**, **Role**, **Dept** or **Person**) and the due date. Click the **bin** next to one to remove it; the module disappears from those people's lists, and results they already have are kept.

**Due dates** show as the day you picked: *due Oct 2, 2026* here, and *due Oct 2* next to the module in your team's app. Mays doesn't send reminders before a due date or flag late modules, so follow up yourself.

## See who has taken it

Under **Who's taken it**, every person who has finished the quiz at least once is listed with:

- **Attempts** — how many times they've taken it;
- **Best** — their best score;
- **Latest** — the date of their last attempt;
- **Retakes** (compliance modules only) — how many of today's tries they've used, or how long until they can try again after a failed one (*3 of 3 used today*, *Can retry in 23 min*), with **Reset attempts** to let them start again straight away (see [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules));
- **View answers** — their last attempt, question by question.

![A compliance module's Assignments section with Olivia South (Person) and South (Branch), and Who's taken it with Owen South, Emma North and Sam South at 100% and 0 of 3 used today, and Olivia South at 33% with Can retry in 26 min and a Reset attempts button, each with attempts, the date, Retakes and View answers](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__assign-training__02-who-has-taken-it.a8ce6dafdb.png)

**View answers** opens the **Attempt detail**: the score against the passing score, **PASSED** or **FAILED**, when it was completed, and each question with the correct answer ticked and the person's pick marked *← picked*.

![The Attempt detail panel for Olivia South: Food safety: handwashing, 67% (passing 80%), FAILED, completed 9/24/2026 2:15 PM; Q1 answered 1 minute instead of 20 seconds, Q2 and Q3 correct](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__assign-training__03-attempt-detail.6a8f35a005.png)

If everyone misses the same question, check the question and the article it came from before you retrain people.

## Good to know

- **People who haven't started** aren't listed under **Who's taken it**. Compare the list with the people you assigned.
- **Retakes:** someone who fails can take the quiz again as often as they like. Once they pass, the module shows a green tick in the app and can't be taken again.
- **Removing a person** from a location, role or department takes away modules assigned through it. Their past results stay under **Who's taken it**.
- **Managers** don't see Learning on the web, so only admins can assign modules and see results. A custom role doesn't change that.

## Related articles

- Knowledge & training: [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules) — Turn your knowledge base articles and documents into a short quiz. The AI drafts the questions from your own text, you review and edit them, then publish the module for your team.
- Knowledge & training: [Taking training in the app](https://www.mays.app/help/knowledge-training/take-quizzes-on-mobile) — Your training modules are under Profile → Learning in the Mays app. Answer one question at a time, see your score, and learn from the explanation under each answer.
- Knowledge & training: [Training certificates](https://www.mays.app/help/knowledge-training/training-certificates) — When someone passes a compliance-critical module for the first time, Mays creates a PDF certificate with their name, score and date. Admins set the certificate's look under Learning → Settings.
- Knowledge & training: [Snap quizzes](https://www.mays.app/help/knowledge-training/snap-quizzes) — A pop quiz is a push notification with one question from a module someone hasn't passed yet. Mays sends at most one a day, only to people on shift, inside the hours an admin sets.
- Team & roles: [Departments](https://www.mays.app/help/team-roles/departments) — Group people into departments such as Front of House and Kitchen, then use them to give checklists to the right people, filter the dashboard and compare labor costs.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/knowledge-training/assign-training