# Connecting Google Business Profile Sign in with Google from Integrations so Mays can bring in your Google Maps reviews and post your replies. Mays support then links each location to its listing. For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Integrations](https://www.mays.app/help/integrations) · Last updated October 8, 2026 · Mays Team Sign in with Google from **Integrations** so Mays can bring in your Google Maps reviews and post your replies. Then Mays support links each location to its Google listing. **Who:** admins. In a custom role, this is the **Connect / disconnect / sync integrations** permission. Google Business shows on the **Integrations** page when your organization has the Reviews module, which is part of the Basic and Pro plans and the free trial. **Before you start:** use a Google account that's an **Owner** or **Manager** on the Google Business Profile of every location. ## Sign in with Google 1. Go to **Integrations** and find **Google Business** (*Pull Google Maps reviews and reply from Mays*) under **Add Integration**. 2. Click **Connect**. 3. In **Connect Google Business**, click **Continue with Google**. 4. Sign in to Google and allow Mays to manage your business profile. 5. Google sends you back to Mays: *Google Business connected successfully! Reviews will sync within 15 minutes.* Click **Back to Integrations**. **Finish within 10 minutes, as the same person.** The Google sign-in Mays opens is only good for 10 minutes, and only for the Mays user who clicked **Continue with Google**. If it runs out, you'll see *Connection failed: This Google connection link is invalid or has expired. Start again from Integrations.* Click **Connect** again. ![The Connect Google Business window: Sign in with the Google account that has Owner or Manager access to all your locations' Google Business Profiles. One sign-in covers every store, a note that Mays syncs Google Maps reviews every 15 minutes and adds an automation rule for 3-star or lower reviews, and the Continue with Google button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__connect-google-business-profile__01-connect-google-business.b4adb3337d.png) One sign-in covers every location. If something goes wrong, Mays shows **Connection failed** and the reason, for example *access_denied* when you cancel on Google's page. ## Ask Mays support to link your locations Mays can't match your locations to their Google listings on its own yet, and there's no screen to do it yourself. Until a location is linked, no reviews come in for it and you can't reply to its reviews, whatever the success message says. After you connect, write to Mays support with each Mays location and its Google listing (the name and address on Google Maps). We'll link them for you. See [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support). While nothing is linked, the **Google Business** card under **Connected** says *No stores mapped yet*. ## What happens next - **Reviews come in every 15 minutes** for each linked location, and appear on the **Reviews** page. See [Google reviews and replies](https://www.mays.app/help/reviews-disputes/google-reviews). - **Replies you send from Mays** are posted on Google Maps as the owner's reply. - **An automation is added:** **Investigate low-rated review**, meant to create a task for reviews of 3 stars or less. It doesn't fire at the moment, whatever the window above says. See [Automation triggers and actions](https://www.mays.app/help/ai-automation/automation-triggers-and-actions). - **Configure** on the card says *Reviews are managed on a dedicated page*, names the connected Google account, and has an **Open Reviews** button. ## Good to know - **More than one business account?** If your Google login manages several Business Profile accounts (for example a personal one and your company's), Mays uses the first one Google lists. Sign in with a login that only manages your business, or ask Mays support to check which one is connected. - **The card's sync icon** checks Google for new reviews straight away, for the locations that are linked. You rarely need it: reviews sync on their own every 15 minutes. The card's last sync time still says **Never** for Google Business. - **You don't need Connect Another Location.** The **Google Business** card shows it once you're connected, but one sign-in already covers every location. - **If Google access stops working,** for example when the account loses Owner or Manager access, Mays doesn't warn you. New reviews just stop coming in. Connect again with a working account. - **Disconnecting** is the bin icon on the card, and asks you to confirm. New reviews stop coming in; reviews already in Mays and the automation stay. Connect the same Google account again to carry on. Mays isn't removed from your Google Account's list of connected apps; remove it there too if you want to. - **Managers can't connect Google Business.** They can read and answer reviews for their locations. ## Related articles - Reviews & disputes: [Google reviews and replies](https://www.mays.app/help/reviews-disputes/google-reviews) — The Reviews page lists your Google Maps reviews for every location, filters the low-rated and unanswered ones, and posts your reply on Google. - Integrations: [Integrations overview](https://www.mays.app/help/integrations/integrations-overview) — What Mays connects to — Square, 7shifts, Union POS, Google Business, Govee thermometers, Dropbox and Google Drive — who can connect them, and how to check, sync or disconnect a connection. - AI & automation: [Automation triggers and actions](https://www.mays.app/help/ai-automation/automation-triggers-and-actions) — Every trigger, condition and action you can use in an automation rule, what each one does and who receives the result. - Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us. - Account & billing: [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) — Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features. - Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions. ## Still need help? Send us a support request and a real person on the Mays team will get back to you. [Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939) Canonical: https://www.mays.app/help/integrations/connect-google-business-profile