# Welcome to Mays

What Mays does, where to sign in on the web, iPhone and Android, who does what, and how plans and the free trial work — the two-minute tour for a new team.

For: Admins, Managers, Employees · On: Web, iOS, Android · [Help Center](https://www.mays.app/help) › [Getting started](https://www.mays.app/help/getting-started) · Last updated October 5, 2026 · Mays Team

Mays is the operations app for restaurants, cafés and multi-location food businesses: checklists, scheduling, inventory, training, team chat and a knowledge base in one place, on the web and on your phone.

## What's in the app

- **Tasks & checklists** — opening, closing, prep and cleaning checklists that repeat on the schedule you set. Staff complete them in the app with checkboxes, numbers, photos and custom forms. **AI photo verification** can score each photo and flag (or send back) the ones that miss the standard, and managers approve or reject completed lists from the dashboard.
- **Scheduling & time clock** — build and publish the weekly schedule, fill open shifts, handle shift trades, availability and time off, and see a sales forecast from your POS history. Staff clock in and out on their phone or on a shared kiosk tablet, and can add their shifts to their own calendar.
- **Inventory** — items, vendors, recipes and plate costing, stock counts on the web or in the app, suggested orders from your par levels, vendor invoices, waste, and theoretical vs. actual usage.
- **Knowledge Base** — your SOPs, recipes and documents in folders, searchable on the web and in the app. The AI Assistant in chat can answer questions from it.
- **Learning** — training modules with AI-generated quizzes, a leaderboard, and a certificate when someone passes a module marked compliance-critical.
- **Chat** — direct and group messages with photos, files, voice notes and read receipts, plus an AI Assistant to ask questions. Chat lives in the iPhone and Android apps.
- **AI agents** — four assistants that prepare work for you to approve: **Catering** (reviews new catering leads, suggests packages, drafts outreach and preps the invoice), **Temperature Watchdog** (investigates temperature alerts and files a daily compliance digest), **Team Coach** (a weekly team digest with coaching and recognition drafts) and **Sales Analyst** (a daily sales recap with drop and top-seller alerts). What they propose waits for your approval.
- **And more** — Insights (prime cost, labor cost, vendor spend), alerts and scheduled reports, Google reviews, smart thermometers, integrations such as Square and 7shifts, and **Mays AI**, the assistant button in the corner of every web page.

## Where to sign in

- **Web** — [go.mays.app](https://go.mays.app/login), with your email and password (plus a quick security check that usually finishes on its own). Admins and managers do most of the setup here.
- **iPhone and iPad** — the [Mays Operations](https://apps.apple.com/us/app/mays-operations/id6762584499) app on the App Store.
- **Android** — the [Mays](https://play.google.com/store/apps/details?id=com.yyvz.mays) app on Google Play.

The apps don't use a password: you sign in with your mobile phone number and a 6-digit code we text you. Employees usually only need the app. If you haven't been added yet, ask your manager — they add people under **Locations & Users → Users** on the web, or **Profile → Team** in the app.

## Roles at a glance

| Role | What they do in Mays |
| --- | --- |
| **Admin** | Sets up the organization: locations, users and roles, billing, integrations and settings. Sees every location. |
| **Manager** | Runs their own locations: the schedule and time clock, checklists and approvals, inventory, and the team. Sees only the locations they're assigned to. |
| **Employee** | Works the shift in the app: clocks in and out, completes tasks, checks the schedule, trades shifts and requests time off. |

Admins can also create their own roles with a hand-picked set of permissions — see [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions).

## Plans and the free trial

Every new organization starts with a **30-day free trial** with all plan modules switched on — no credit card needed. After the trial, the modules you have depend on your plan (**Basic** or **Pro**). A module your plan doesn't include stays in the sidebar with a small lock; opening it tells you it isn't included in your plan and offers an **Upgrade plan** button.

A few extras are separate add-ons, bought per location: the [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr), [call recording](https://www.mays.app/help/catering-phone/ivr-call-recording) for it, and [digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview) (your images and videos on your TVs).

Admins see the current plan, AI credits and invoices under **Settings → Billing** in the web app. See [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) for what each plan includes.

## Need a hand?

- Browse the topics on the Help Center home page.
- In the web app, **Help** at the bottom of the sidebar opens a support ticket; replies come by email. See [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support).
- Or send a [support request](https://www.mays.app/contact?topic=support) from our contact page. It asks for your email and phone number, and a real person on the Mays team gets back to you.

## Related articles

- Getting started: [Create your Mays account](https://www.mays.app/help/getting-started/create-your-account) — Sign up for Mays in four short steps — owner login, a text-message code, your business and your first location — and start a 30-day free trial with no credit card.
- Getting started: [Your first week with Mays](https://www.mays.app/help/getting-started/getting-started-checklist) — A step-by-step plan for your first week — locations, your team, your first checklist, Square or 7shifts, and the mobile apps — with where to find each in Mays.
- Getting started: [Signing in on web and mobile](https://www.mays.app/help/getting-started/signing-in) — On the web you sign in with email and password; in the iPhone and Android apps with your phone number and a texted code. Plus forgotten passwords, invitations and switching organizations.
- Getting started: [Finding your way around the web app](https://www.mays.app/help/getting-started/finding-your-way-around) — A tour of the Mays web app — the sidebar and what's in each section, the location switcher, locked modules, your profile, Mays AI and where to get help.
- Mobile apps: [Installing the Mays apps](https://www.mays.app/help/mobile-apps/install-the-apps) — Get the Mays app on iPhone, iPad or Android — where to download it, which phones it runs on, what it asks permission for, and how to sign in the first time.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.
- Account & billing: [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) — Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features.
- Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us.
- Catering & phone: [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) — The AI phone receptionist answers a location's phone. It reads out answers you've written, texts callers your address, and puts them through to a real person when it can't help.
- Food safety & signage: [Digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview) — Digital signage turns the TVs in your stores into menu boards. Upload images and videos, put them in playlists and choose when each one plays, on every screen at your locations.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/getting-started/welcome-to-mays