# Pair a TV with Mays Player

Put Mays on a TV: open the Mays Player app or a web browser on the TV, then enter the 6-character code it shows under Signage → Screens → Add screen.

For: Admins, Managers · On: Web · [Help Center](https://www.mays.app/help) › [Food safety & signage](https://www.mays.app/help/food-safety-devices) · Last updated October 4, 2026 · Mays Team

Put Mays on a TV: open the Mays Player app or a web browser on the TV, then enter the 6-character code it shows under Signage → Screens → Add screen.

**Who:** admins, and managers for their own locations, on the web. **Before you start:** the location needs a [digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview) subscription.

## What you need

- **A screen with one of these:**
  - the **Mays Player** app on an Android TV or a Fire TV device;
  - a **web browser**: a smart TV's browser, a Chromebook, or a computer plugged into the TV. The address is **go.mays.app/signage/player**.
- **Internet** at the TV, over Wi-Fi or a cable.

If you can't find Mays Player in your TV's app store, use the browser, or [contact support](https://www.mays.app/help/getting-started/contact-support).

## 1. Show the code on the TV

Open **Mays Player** on the TV, or go to **go.mays.app/signage/player** in the browser and make it full screen. The screen says **Pair this screen** and shows a 6-character code.

![The TV showing Mays Digital Signage — Pair this screen, the code 3PD9NL, and Go to Mays admin → Signage → Screens → Add Screen and enter this code](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__pair-a-signage-screen__01-tv-pairing-code.3696c5bd8a.png)

A code lasts 10 minutes. After that the TV shows a new one by itself.

## 2. Add the screen in Mays

1. On the web, pick the TV's location in the location switcher at the bottom of the sidebar.
2. Go to **Signage → Screens** and click **Add screen**.
3. Type the **Pairing code** from the TV.
4. Give it a **Screen name**, such as *Front counter menu board*.
5. Click **Add screen**.

![The Add Screen window: Pairing code 3PD9NL, Screen name Front counter menu board, Each screen adds $20/month to this location's subscription, and the Add screen button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__pair-a-signage-screen__02-add-screen.37b0bcd423.png)

Mays says *Screen added — the TV will start playing shortly*, and within a few seconds the TV starts playing. Each screen adds one screen to the location's bill.

## 3. Check it on the Screens page

![Signage → Screens for North: the Signage subscription card (Active, 1 screen billed, $20/screen/month, renews Oct 12, 2026) and the Front counter menu board screen, Online, playlist — Location default —, rotation 0°, last seen Just now, device Web browser, with Preview](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__pair-a-signage-screen__03-screens-list.8cc89279cf.png)

| Column | What it shows |
| --- | --- |
| **Screen** | The name. Click it to rename the screen. |
| **Status** | **Online** if the TV has checked in during the last 2 minutes, otherwise **Offline**. |
| **Playlist** | The playlist this screen plays when no schedule is on. **— Location default —** uses the location's default playlist. |
| **Rotation** | 0°, 90°, 180° or 270°. Use 90° or 270° for a TV mounted on its side. |
| **Last seen** | When the TV last checked in. |
| **Device** | **Android TV** (with the app's version) or **Web browser**. |

**Preview** shows the playlist the screen should be playing now. With the Mays Player app, **Capture now** also shows a picture of what's really on the TV. A browser can't send one.

## Remove a screen

On the screen's row, click **⋮ → Remove screen**, then **OK**. The TV goes back to showing a pairing code, and the location's bill drops by one screen. Removing a location's last screen ends its subscription at the end of the month you've paid for.

## If the internet or power goes out

- **Internet down:** the TV keeps showing what it had already loaded and keeps trying to reconnect, waiting a little longer each time, up to 10 minutes. Your changes appear once it's back online. When it's online, a screen checks for changes about every 10 seconds.
- **Power cut:** Mays Player tries to start by itself when the device turns back on. That works on many Fire TV and older Android TV devices. On newer Android TVs you may need to open the app again. A browser needs the page opened again.
- **No internet when it starts:** the app shows *Waiting for network…* until the connection is back.

## Good to know

- **Don't clear the app's data or uninstall it.** The TV would need to be paired again. In a browser, clearing the site's data or using a private window does the same.
- **To leave the app**, press **Back** twice on the remote.
- **A screen belongs to one location.** To move a TV to another location, remove it and pair it again there.
- **Browser screens:** keep the page in full screen, and stop the computer or TV from going to sleep.

## Related articles

- Food safety & signage: [Digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview) — Digital signage turns the TVs in your stores into menu boards. Upload images and videos, put them in playlists and choose when each one plays, on every screen at your locations.
- Food safety & signage: [Signage media and playlists](https://www.mays.app/help/food-safety-devices/signage-media-and-playlists) — Upload the images and videos your screens show, then put them into playlists: the order they play in and how long each image stays on the screen.
- Food safety & signage: [Signage schedules and zones](https://www.mays.app/help/food-safety-devices/signage-schedules-and-zones) — Schedules decide which playlist plays when, by time of day, day of the week and dates. Admins can also group locations into zones and send one playlist to all of them.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/food-safety-devices/pair-a-signage-screen