# Receptionist call log and blocked numbers

See every call to a location's AI phone receptionist, read what each caller asked and heard, and block numbers that keep calling. Mays also blocks robocallers on its own.

For: Admins, Managers · On: Web · [Help Center](https://www.mays.app/help) › [Catering & phone](https://www.mays.app/help/catering-phone) · Last updated October 12, 2026 · Mays Team

See every call to a location's AI phone receptionist, read what each caller asked and heard, and block numbers that keep calling. Mays also blocks robocallers on its own.

**Who:** admins, and managers for their own locations, on the web. **Where:** the location's **IVR (AI Receptionist)** tab, under **Calls & blocked**. You need the [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) add-on for the location.

## The call log

1. Go to **Locations & Users → Locations** and open the location.
2. On the **IVR (AI Receptionist)** tab, open **Calls & blocked**.

The newest calls are at the top, 20 to a page, with the caller's number, the time, how long the call lasted and what happened:

| Badge | What it means |
| --- | --- |
| **AI answered** | The caller got through to the receptionist. Calls that were put through to your fallback phone show this badge too. Open the call: its transcript says **Put through to the store** and why. |
| **SMS sent** | The caller pressed 1 and was texted your address. |
| **Hung up** | A call under 15 seconds where the caller did nothing, usually a robocaller. |
| **Spam** | A blocked number called and was hung up on straight away. |
| **Limit hit** | The day's call limit was reached, so the caller was turned away. |
| **Failed** | Someone called while the location's subscription wasn't active. |

![The Calls & blocked tab: the Call log with 14 calls on Sep 24, most marked AI answered with lengths from 18 seconds to 2 minutes 23 seconds, and three 4-second calls from the same number marked Hung up](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__ivr-call-log-and-blocking__01-call-log.b138f5da35.png)

## Read a call

Click a call to open its **Call transcript**:

- **Caller asked**: what the caller said, as text. *No FAQ matched* means no answer was found.
- **AI answered**: what the receptionist said. *Source* shows the FAQ it read out.
- **Caller pressed 1** or **9**: the key the caller pressed.
- **Put through to the store**: the receptionist put the caller through to your fallback phone, and why: *the caller pressed 9*, or *no FAQ answered the question*.
- **Recording**: click **Play recording** to listen, when the location has [call recording](https://www.mays.app/help/catering-phone/ivr-call-recording).

![A call transcript: the caller asked what time do you close on sunday, the AI answered with the opening hours (Source: What are your hours?), then the caller asked do you have vegan options and the AI answered from the Do you have vegan options? FAQ](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__ivr-call-log-and-blocking__02-transcript.0c8759784a.png)

- What the caller and your staff said after the call was put through isn't written down. With call recording, you can listen to it.

## Block a caller

1. Open one of their calls.
2. Click **Block caller**, then **OK** to confirm.

![The call transcript for +15615550109: the caller asked is this the pizza place, No FAQ matched, the AI answered that it would connect them with someone at the store, Put through to the store: no FAQ answered the question, and the Block caller button at the top](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__ivr-call-log-and-blocking__03-block-caller.4c73189f1c.png)

- From then on, the receptionist hangs up on that number straight away, without saying anything. The call is logged as **Spam** and doesn't count toward the daily limit.
- A block you add applies to this location and lasts a year.

**Blocked numbers** appears under the call log once there's at least one block. It shows who added each block and when it ends. To let a number call again, click **Unblock** and confirm.

![Blocked numbers: +15615550198 Auto-blocked (repeat hangups), expires Oct 1, and +15615550109 Manual block by Ava Admin, each with an Unblock button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__ivr-call-log-and-blocking__04-blocked-numbers.ad9908e663.png)

## How Mays keeps robocallers out

- **Press any key.** When the phone network can't confirm a caller's number, or the number is hidden, the caller first hears *Welcome to (your business and location). Press any key to continue.* A person presses a key and hears your greeting. If nobody presses a key within 4 seconds, the call ends and is logged as **Hung up**. A caller who got through this way doesn't hear it again at that location for 7 days.
- **Automatic blocks.** Every hour, Mays blocks any number with 3 or more **Hung up** calls to your locations in the last 24 hours. The block covers all your locations and lasts 7 days (*Auto-blocked (repeat hangups)*). Mays never blocks this way:
  - the phone number of an active team member in Mays;
  - someone who talked to the receptionist in that time.
- **After you unblock** an automatically blocked number, Mays doesn't block it again for 24 hours.

## Good to know

- **The blocked list's end dates have no year.** A block you added today shows today's date, but it ends a year from now.
- **The tab shows the latest 100 calls.** Older calls are kept, but you can't page back to them.
- **Numbers only.** The log shows the caller's number in full, not a name.
- **Only people who can open the location's IVR tab** see the log: admins and the location's managers.
- **If a payment fails**, the Calls & blocked tab is hidden until the payment goes through.
- **Robocallers don't use up your calls.** **Hung up**, **Spam**, **Limit hit** and **Failed** calls don't count toward the daily limit.

## Related articles

- Catering & phone: [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) — The AI phone receptionist answers a location's phone. It reads out answers you've written, texts callers your address, and puts them through to a real person when it can't help.
- Catering & phone: [Receptionist FAQs and missed questions](https://www.mays.app/help/catering-phone/ivr-faqs-and-missed-questions) — The AI phone receptionist answers callers from a list of questions and answers that you write. Add answers, test what callers might say, and turn the questions it missed into new FAQs.
- Catering & phone: [Call recording for the receptionist](https://www.mays.app/help/catering-phone/ivr-call-recording) — Call recording is an extra for the AI phone receptionist. It records calls that are put through to your staff, so you can listen to them later from the call log.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/catering-phone/ivr-call-log-and-blocking