# Plans, the free trial and locked modules

Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Account & billing](https://www.mays.app/help/account-billing) · Last updated October 26, 2026 · Mays Team

Every Mays organization starts with a 30-day free trial of all plan modules, then moves to Basic or Pro. Some companies have custom pricing instead (see below). Here's what each plan includes and what a locked module means.

**Where:** **Settings → Billing** in the web app (admins). The page is called **Billing & Credits**. It shows your current plan, and each plan card shows its current price and how many AI credits it includes.

## The 30-day free trial

- The trial starts when you create your account. You don't need a credit card.
- Every module in the Basic and Pro plans is switched on for the whole trial. The paid add-ons aren't included.
- Each location starts with **1,000 AI credits** to try the AI features. See [AI credits](https://www.mays.app/help/account-billing/ai-credits).
- **Settings → Billing** shows **Trial plan** while you're on the trial, with the date your trial ends and how many days are left. Mays also emails your admins three days before the trial ends, and again once it has ended.

**When the trial ends without a plan:**

- modules that aren't in the always-included list below become **locked**;
- AI features pause until you subscribe.

Your checklists, schedules, people and other records aren't deleted. Pick a plan to get the locked modules back.

## What each plan includes

|  | Basic | Pro |
| --- | --- | --- |
| Dashboard, Locations & Users, Tasks and checklists, Settings, Help, Insights, and Chat in the app | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Automation & AI | ✓ | ✓ |
| Devices (shared kiosk tablets) | ✓ | ✓ |
| Integrations (Square, 7shifts and more) | ✓ | ✓ |
| FTAR & Tip Pool | ✓ | ✓ |
| Reviews | ✓ | ✓ |
| Scheduling, including the time clock |  | ✓ |
| Inventory (see [Inventory at a glance](https://www.mays.app/help/inventory/inventory-overview)) |  | ✓ |
| Learning, and points and badges (see [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules)) |  | ✓ |
| Thermometers (see [Setting up Govee thermometers](https://www.mays.app/help/food-safety-devices/connect-govee-thermometers)) |  | ✓ |
| Disputes |  | ✓ |
| Catering |  | ✓ |
| AI Agents |  | ✓ |
| AI credits per location, every month | 5,000 | 25,000 |

The first row is always included, even when your trial has ended and you don't have a plan yet.

Plans are billed monthly. For current prices, check the plan cards under **Settings → Billing**.

**Custom pricing and packages:** Some companies have custom pricing set up by Mays. If yours does, Settings → Billing shows your company's own packages and prices instead of Basic and Pro. You can choose only among your company's packages, and each package sets its own monthly AI credits. Your current plan always stays visible, even if it is no longer on sale. Mays sets up and changes packages and prices for you.

**Labor law compliance** (minimum wage, overtime law, premiums, paid sick leave, food safety certificates, tip rules and minors' work rules) isn't part of Basic or Pro: it comes with Enterprise — ask your sales contact — and Mays switches it on for your organization. See [Labor & compliance](https://www.mays.app/help/time-clock/labor-compliance).

## Add-ons

A few extras aren't part of any plan. Each is its own subscription, bought for one location at a time:

- **AI phone receptionist** answers your store's phone. Subscribe from the location's **IVR (AI Receptionist)** tab under **Locations & Users → Locations**. See [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr).
- **Call recording** records the receptionist's calls that are put through to your staff. You can add it when you subscribe to the receptionist. See [Call recording for the receptionist](https://www.mays.app/help/catering-phone/ivr-call-recording).
- **Digital signage** plays your images and videos on your TVs, charged per screen. Subscribe from **Signage**. See [Digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview).

The free trial doesn't include add-ons.

## Locked and hidden modules

A module your plan doesn't include still shows in the sidebar with a small **lock** next to its name. Opening it shows *"… isn't included in your plan"* and an **Upgrade plan** button, which takes you to **Settings → Billing**.

![The AI Agents page with a lock next to Agents in the sidebar, the message AI Agents isn't included in your plan, Upgrade your subscription to unlock AI Agents. Review plans and upgrade from Billing & Credits, and the Upgrade plan button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__plans-and-free-trial__01-locked-module.2cc7b0cd2c.png)

A module that Mays has **turned off** for your organization doesn't appear in the sidebar at all. If you open one from an old link, you'll see *"… isn't available"* instead. Write to support if you think it should be on.

## Features per location

Each location's package decides which features it has. A location that Mays hasn't given its own package has your organization's plan.

- **If you manage several locations,** you'll see a feature when any of them has it, and inside it only those locations.
- **A location without it** shows *Not in this location's package* when you pick it in the location switcher. Below the message there's a button for each of your locations that has the feature: click one to switch there.
- **If none of your locations has it,** the feature is off for you. On the web it shows the lock and *"… isn't included in your plan"* (see above). In the Mays phone app it doesn't appear at all, and Mays refuses it for you, including your own items in it. For example, with no location that has Scheduling, there's no **Schedule** tab: no shifts, clock-in, time off, availability or pay in the app.
- **In the Mays phone app,** the location lists on screens like **Schedule**, **Availability**, inventory counts, **Invoices** and the **Logbook** only offer your locations that have the feature, and **Clock in** uses your first location that has Scheduling. If you have the feature at one location and open it for a location that doesn't (for example right after its package changed), the screen says *Not in this location's package* and *Ask your admin to add it to this location's package.*
- **Clock-ins that are already open:** clocking out and ending a break still work at a location whose package doesn't include Scheduling, as long as at least one location in your company still has it. A location that closes forgotten clock-ins automatically keeps doing that.
- **Company-wide features:** **Knowledge Base**, **Automation & AI** and **Integrations** work for your whole company. They're on when the package of any of your company's active locations includes them.
- **Connected AI apps** (ChatGPT, Claude and Mays AI in chat) look up a feature's details only at the locations that have it. A few general summaries, such as comparing locations, can still cover every location you manage.
- **Automatic alerts and reminders** for a feature, such as break and late clock-in alerts, run only for the locations that have it.

Mays sets each location's package. To add a feature to a location, write to Mays support. See [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing).

## Choose or change your plan

1. Go to **Settings → Billing**.
2. On the plan (or package) you want, click **Upgrade**.
3. Stripe, our payment provider, opens a secure checkout. Enter your card details and confirm.
   - If your organization already has a card on file, Mays asks you to confirm the payment with that card instead. Choose **Use a different card** to enter another one. Have a promotion code? Choose **Use a different card** — you can enter it on the next page.
   - **Have a promotion code from Mays?** Click **Add promotion code** under the price, enter it and click **Apply** before you confirm. The checkout shows the discounted price and how many months it lasts.
4. You come back to **Billing & Credits**, and the new plan's modules and monthly AI credits switch on. A receipt is emailed to your admins.

**Free months from a promotion code:** you still enter a card, but nothing is charged during the free months. Your plan's modules and monthly AI credits work as usual, and the credits refill every month. When the free months end, the plan's normal monthly price is charged to that card.

After you subscribe, **Manage Subscription** at the top of the page opens your billing account on Stripe. There you can update your card and see past invoices. See [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing).

**Already paying for a plan?** Click **Upgrade** or **Downgrade** on the plan you want and confirm. There's no checkout: Mays changes the subscription you already have straight away. Stripe adds the prorated difference for the rest of the billing period to your next invoice, or credits it when you move to a smaller plan. **Cancelling?** Write to Mays support.

**Is your organization billed per location?** Then Mays sets your plan level, so the plan cards have no **Upgrade** buttons. Contact support to change plans. Each location can also have its own package, which Mays sets; the location's **Billing & Credits** tab shows it. See [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing).

**On the Enterprise annual plan?** Settings → Billing shows your Enterprise plan instead of the plan cards and the trial notice. See [Paying for the Enterprise annual plan by ACH, wire or Zelle](https://www.mays.app/help/account-billing/paying-by-ach-or-wire).

**When Mays changes your plan:** with one bill for the organization, you change a paid plan yourself with **Upgrade** or **Downgrade** above; if Mays sets your plan before you subscribe, its monthly AI credits start once you subscribe. With billing per location, a location that already pays keeps its current package (its price and its monthly AI credits) until it's changed on that location's **Billing & Credits** tab. Locations that subscribe after the change get the new package.

## Good to know

- **Only admins** can see **Settings**. You need the **Edit organization settings** permission. See [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions).
- **Organization billing needs Edit organization settings.** Choosing or changing the plan, buying credits for all locations and **Manage Subscription** all need it, and admins have it by default. Anyone else who opens **Settings → Billing** sees the plan and balances with an *Ask an admin* note instead of those buttons. A location's managers can still pay for and buy credits for their own locations on the location's **Billing & Credits** tab. See [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing).
- **Mays can change which modules a plan includes.** The lock icons in your sidebar always show what your locations have right now.
- **Questions about your bill?** See [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support).

## Related articles

- Account & billing: [AI credits](https://www.mays.app/help/account-billing/ai-credits) — Mays's AI features use AI credits from each location's balance. What uses them, how many your plan adds every month, how to check a balance and how to buy more.
- Account & billing: [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing) — Pay for Mays with one card for the whole organization, or let each location pay for itself. Where to update your card, find invoices and receipts, and what each location's billing emails mean.
- Getting started: [Finding your way around the web app](https://www.mays.app/help/getting-started/finding-your-way-around) — A tour of the Mays web app — the sidebar and what's in each section, the location switcher, locked modules, your profile, Mays AI and where to get help.
- Getting started: [Welcome to Mays](https://www.mays.app/help/getting-started/welcome-to-mays) — What Mays does, where to sign in on the web, iPhone and Android, who does what, and how plans and the free trial work — the two-minute tour for a new team.
- Getting started: [Create your Mays account](https://www.mays.app/help/getting-started/create-your-account) — Sign up for Mays in four short steps — owner login, a text-message code, your business and your first location — and start a 30-day free trial with no credit card.
- Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us.
- Inventory: [Inventory at a glance](https://www.mays.app/help/inventory/inventory-overview) — Inventory tracks what you stock, what it costs and what you use, from items and vendors to counts, orders, invoices and waste. It's part of the Pro plan.
- Knowledge & training: [Creating training modules](https://www.mays.app/help/knowledge-training/create-learning-modules) — Turn your knowledge base articles and documents into a short quiz. The AI drafts the questions from your own text, you review and edit them, then publish the module for your team.
- Food safety & signage: [Setting up Govee thermometers](https://www.mays.app/help/food-safety-devices/connect-govee-thermometers) — Connect your Govee Wi-Fi thermometers with an API key, then give each one a location. Mays records every sensor's temperature every five minutes and watches it around the clock.
- Catering & phone: [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) — The AI phone receptionist answers a location's phone. It reads out answers you've written, texts callers your address, and puts them through to a real person when it can't help.
- Food safety & signage: [Digital signage](https://www.mays.app/help/food-safety-devices/digital-signage-overview) — Digital signage turns the TVs in your stores into menu boards. Upload images and videos, put them in playlists and choose when each one plays, on every screen at your locations.
- Time clock: [Labor & compliance (per location)](https://www.mays.app/help/time-clock/labor-compliance) — Where: Locations & Users → Locations → a location → Scheduling tab → Labor & compliance card.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/account-billing/plans-and-free-trial