# Paying for the Enterprise annual plan by ACH, wire or Zelle

How to pay the invoice for the Mays Enterprise annual plan by ACH debit, wire or bank transfer, or Zelle. When your locations switch to Enterprise, how renewals work, and where to see the plan in Settings → Billing. Cards are not accepted for the annual plan.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Account & billing](https://www.mays.app/help/account-billing) · Last updated October 26, 2026 · Mays Team

The Mays Enterprise annual plan is paid once a year from an invoice, by bank. You get the invoice by email as soon as you sign your agreement (see [Signing your Mays agreement](https://www.mays.app/help/account-billing/signing-your-mays-agreement)). It is due in 14 days.

The invoice lists, for each location, the Enterprise plan and the iPhone Duo lease. If you signed under a show offer, the discount is on the plan line. In Florida, sales tax is charged on the phone lease only, at your county's rate.

## Pay the invoice

Open the invoice from the link in the email, or go to **Settings → Billing** and tap **Pay invoice**. The invoice page offers two ways to pay.

![The invoice page for $7,306.00, due in 14 days, with the memo saying cards are not accepted for the annual plan and the two ways to pay: US bank account and Bank transfer](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__paying-by-ach-or-wire__01-invoice-payment-options.880047feaf.png)

### ACH debit (US bank account)

1. Choose **US bank account** and enter your email and full name.
2. Find your bank and sign in to it, or tap **Enter bank details manually** and type the routing and account numbers.
3. Tap **Pay**.

If you typed the numbers yourself, your bank first gets a $0.01 deposit within 1–2 business days. Its description has a 6-digit code that starts with **SM**. Open the invoice again, tap **Verify bank account** and enter that code. The payment starts after that.

An ACH payment takes a few business days to clear. Your bank account is saved, and each following year is debited automatically on your renewal date. Each year's invoice and its receipt are under **View invoice** in **Settings → Billing**.

### Wire or bank transfer

Choose **Bank transfer**. The invoice shows the bank name, the routing number and an account number that belongs to you. Send the invoice total to exactly those details, by wire or ACH credit from your bank. Use them only for Mays: they tie your payment to your invoice.

Each year's invoice arrives by email, and you pay it the same way.

### Zelle

Reply to the invoice email and ask for Zelle details. Mays marks the invoice paid once the money has arrived.

### Cards

Cards are not accepted for the annual plan, so no card option appears on the invoice. If one of your locations already pays for its own monthly plan by card, see the next section.

## When your locations switch to Enterprise

Your locations switch to Enterprise when the invoice is **paid**: when the ACH payment or transfer has cleared, or when Mays has received your Zelle payment. Until then they stay on the plan they have now.

When they switch:

- Every location in your agreement gets the Enterprise modules and the Enterprise monthly AI credit allowance.
- A location that paid for its own monthly plan by card has that plan cancelled. The unused part of the period it already paid for is refunded to the card.
- The plan is paid for the year shown on the invoice, for example October 25, 2026 – October 25, 2027.

## See your plan in Settings → Billing

Go to **Settings → Billing**. While the invoice is open, the card at the top says **Enterprise annual plan — invoice sent, waiting for payment** and lists the locations it covers.

![Settings → Billing with the Enterprise annual plan: invoice sent, waiting for payment, covering Pier Street, with the Pay invoice button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__paying-by-ach-or-wire__02-billing-waiting-for-payment.de2119bd4a.png)

Once it's paid, the card shows the date you're paid through, the renewal date and how you pay, with **automatic bank debit** when renewals are taken from your bank account. **View invoice** opens the latest invoice and its receipt.

![Settings → Billing with the Enterprise annual plan: paid through Oct 25, 2027, renews Oct 25, 2027, by ACH with automatic bank debit, covering North and South, with the View invoice button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__paying-by-ach-or-wire__03-billing-paid-through.41e2acef86.png)

While you're on the Enterprise plan, Settings → Billing shows it in place of the monthly plan choices, and each covered location is marked **Enterprise annual plan** (also on the location's **Billing & Credits** tab). You can still buy extra AI credits.

Anyone who can open Settings → Billing sees this line. Only people whose role can edit organization settings see the **Pay invoice** and **View invoice** buttons.

## Questions

| Question | Answer |
| --- | --- |
| I can't find the invoice email. | Go to **Settings → Billing** and tap **Pay invoice**, or ask Mays to send it again. |
| I paid but the card still says waiting for payment. | ACH and bank transfers take a few business days to clear. The card changes as soon as the payment arrives. |
| Can I change how I pay next year? | Yes. Tell Mays before your renewal date. |
| Can I pay by card? | No. The annual plan is paid by bank only. |

For anything else, see [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support).

## Related articles

- Account & billing: [Signing your Mays agreement](https://www.mays.app/help/account-billing/signing-your-mays-agreement) — Sign your Mays agreement from the link in your email, on a phone or a computer, with no account or password. How initials work, typing or drawing your signature, getting your signed copy, and what to do if the link has expired.
- Account & billing: [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing) — Pay for Mays with one card for the whole organization, or let each location pay for itself. Where to update your card, find invoices and receipts, and what each location's billing emails mean.
- Account & billing: [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) — Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features.
- Getting started: [Getting help and support tickets](https://www.mays.app/help/getting-started/contact-support) — Open a support ticket from Help in the web app, follow the Mays team's replies and answer them, or send a support request from the contact page at mays.app/contact, or call us.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/account-billing/paying-by-ach-or-wire