# Organization settings

The organization-wide settings under Settings → Organization — Labor law compliance, voice-call language, 12- or 24-hour times, AI photo checks, and whether the app lists every open task.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Account & billing](https://www.mays.app/help/account-billing) · Last updated October 6, 2026 · Mays Team

A few settings apply to every location: Labor law compliance, the language of automated calls, 12- or 24-hour times, AI photo checks and the app's task list. Admins set them under **Settings → Organization**.

## Find your settings

Click **Settings** in the sidebar (admins only). The **General** page links to each group:

| Card | What's there |
| --- | --- |
| **Billing & Credits** | Your plan, AI credits and payments. See [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial). |
| **Organization** | The settings on this page. |
| **Email customization** | Your logo, color and sender name on customer emails. See [Branding customer emails](https://www.mays.app/help/account-billing/customer-email-branding). |
| **Connected AI apps** | ChatGPT, Claude and other AI apps connected to Mays, and the switches that allow them and let them take actions you confirm. Managers see this card too, for their own connections. See [Connect Mays to ChatGPT, Claude or Grok](https://www.mays.app/help/ai-automation/connect-mays-to-chatgpt-or-claude). |
| **Notifications**, **Security** | Marked **Coming Soon**. They can't be opened yet. |

![The Settings page with the Billing & Credits, Organization, Email customization and Connected AI apps cards, and Notifications and Security marked Coming Soon](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__organization-settings__01-settings.96b25f2156.png)

Each location's own settings, like its address, time zone and scheduling rules, are on the location itself. See [Add and manage locations](https://www.mays.app/help/team-roles/add-and-edit-locations).

## Change an organization setting

1. Go to **Settings → Organization**.
2. Change what you need (each setting is described below).
3. Click **Save changes** at the bottom. You'll see *Organization settings saved*.

Nothing changes until you save. If you leave the page first, your changes are lost. **Labor law compliance**, at the top of the page, is the exception: it saves on its own once you confirm.

![The Organization settings page for E2E Test Co: the Labor law compliance card switched on, with its explanation and Recent changes — Ava Admin turned Labor law compliance on; then Voice call language set to English, Time format set to 12-hour (1:30 PM), AI photo verification and Show all open tasks on mobile switched off, AI photo auto-accept threshold 70, and the Save changes button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__organization-settings__02-organization.7d136cd8fc.png)

## The settings

**Labor law compliance:** turns on the part of Mays that follows the labor laws at each location's address: minimum wage, overtime law, premiums, paid sick leave, food safety certificates, tip rules and minors' work rules. It's off until an admin turns it on. Turning it on shows what will change at each location first, and **Recent changes** lists the latest changes to it and its location switches, with who made them. When your plan doesn't include it, the card shows **Upgrade plan**. See [Labor & compliance](https://www.mays.app/help/time-clock/labor-compliance).

**Voice call language:** the language of Mays's automated phone calls, for example the call to someone who's late for an opening shift. Choose **English** or **Türkçe** (Turkish). The list also shows the name of each voice. An automation rule can use a different language for its own calls. See [Late clock-in phone calls](https://www.mays.app/help/ai-automation/late-clock-in-phone-calls).

**Time format:** **12-hour (1:30 PM)** or **24-hour (13:30)**.

- The Mays apps use it for the times they show. Staff see a change the next time they sign in to the app.
- On the web, the schedule, the approvals inbox and the manager logbook follow it. Some other web pages, like the Time Clock, always use 12-hour times.
- It only changes how times look, never the times themselves.

**AI photo verification:** when this is on, AI scores the photo on each completed photo task against the task's description. It has two more settings:

- **Auto-reject below threshold** appears once verification is on. It decides whether AI rejects a low-scoring photo or only flags it for a manager.
- **AI photo auto-accept threshold** is the score from 0 to 100 that a photo needs to pass. It starts at 70.

Each check uses AI credits. [AI photo verification](https://www.mays.app/help/tasks-checklists/ai-photo-verification) explains both modes and how to set them per person.

**Show all open tasks on mobile:**

- **Off** (the default): the app's **Tasks** list shows today's tasks, plus anything left over from earlier this week.
- **On**: the list shows every task still waiting, overdue and upcoming, with a due date on each row. Use it for programs whose checklists run over several weeks, like onboarding.

Either way, picking a specific date in the app still shows just that day.

## Good to know

- **Only people with the built-in Admin role can save these settings.** A custom role with the **Edit organization settings** permission can open the page, but saving shows *Only admins can update organization settings*.
- **An empty threshold box saves as 0**, and at 0 every photo passes. Put a number back in before you save.
- **Settings apply to every location.** They can't be set differently for each store. Mays takes each location's time zone from the location itself.

## Related articles

- AI & automation: [Connect Mays to ChatGPT, Claude or Grok](https://www.mays.app/help/ai-automation/connect-mays-to-chatgpt-or-claude) — Connect Mays to ChatGPT, Claude or Grok and ask about your locations from there — schedules, timecards, attendance, approvals, checklists, temperatures, stock, sales by day or hour, orders and product mix, labor targets, a suggested schedule for next week, inventory items and what to order — and, if your admin allows it, let it make changes you confirm, like adding a shift, approving time off, adding inventory items, uploading vendor invoices and knowledge-base documents, writing knowledge-base articles or sending a purchase order — or set up a whole new store in one go. Exactly the access you have in Mays. Disconnect any time.
- Tasks & checklists: [AI photo verification](https://www.mays.app/help/tasks-checklists/ai-photo-verification) — Let AI check every photo your team submits on a task. It flags weak photos for the manager to review, or rejects them straight away once you trust it. Each check uses AI credits.
- Account & billing: [Branding customer emails](https://www.mays.app/help/account-billing/customer-email-branding) — Put your logo, brand color and business name on the emails Mays sends for you, and rewrite five of them — schedule published, shift picked up, trade decisions, receipts and receptionist alerts.
- Account & billing: [Plans, the free trial and locked modules](https://www.mays.app/help/account-billing/plans-and-free-trial) — Every organization starts with a 30-day free trial of all plan modules, then picks Basic or Pro (or your company's own package, if Mays set up custom pricing). What each plan includes, what the add-ons are, what a locked module means, and how each location's package decides its features.
- Tasks & checklists: [Completing your tasks in the app](https://www.mays.app/help/tasks-checklists/complete-tasks-on-mobile) — Your checklist lives in the Tasks tab of the Mays app. Tick checkboxes with one tap, take photos, enter numbers, add a note — and fix and resend a task your manager sent back.
- Team & roles: [Roles and permissions](https://www.mays.app/help/team-roles/roles-and-permissions) — What the built-in Admin, Manager and Employee roles can do, how location access works, and how to build a custom role from individual permissions.
- AI & automation: [Late clock-in phone calls](https://www.mays.app/help/ai-automation/late-clock-in-phone-calls) — If nobody from the opening shift has clocked in a few minutes after opening, Mays phones each late opener to ask when they'll arrive, then calls the escalation manager if they don't answer.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/account-billing/organization-settings