# Branding customer emails

Put your logo, brand color and business name on the emails Mays sends for you, and rewrite five of them — schedule published, shift picked up, trade decisions, receipts and receptionist alerts.

For: Admins · On: Web · [Help Center](https://www.mays.app/help) › [Account & billing](https://www.mays.app/help/account-billing) · Last updated October 4, 2026 · Mays Team

Put your logo, brand color and business name on the emails Mays sends for you, and change the wording of five of them to sound like you.

**Where:** **Settings → Email Templates**. The page is called **Email customization**. Only people with the built-in **Admin** role can use it; anyone else sees *Only organization admins can manage email settings.*

![The Email customization page: Branding with Logo URL, Primary color #10b981 and From name, the Save branding button, and the Customizable emails list — Payment confirmation marked Always sent, IVR daily-limit alert, Schedule published, Your shift was picked up and Trade / claim decision](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__customer-email-branding__01-email-customization.92c6a8b7bf.png)

## Brand your emails

1. Under **Branding**, fill in:
   - **Logo URL**: a link to your logo image, starting with https://. The logo appears at the top of each email.
   - **Primary color**: your brand color. It's used for the buttons in the emails. Pick it with the color swatch or type a code like #10b981.
   - **From name**: the name people see as the sender, for example your business name. The email address it comes from stays a Mays address.
2. Click **Save branding**.

## Which emails you can change

| Email | Who gets it |
| --- | --- |
| **Payment confirmation** | Your admins and the location's billing contact, after a payment for a plan or AI credits. |
| **IVR daily-limit alert** | The location's email address and your admins, when its AI phone receptionist reaches 80% and then 100% of the day's call limit. See [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr). |
| **Schedule published** | Each employee whose shifts a published schedule added, changed or removed. It lists their shifts for the week. |
| **Your shift was picked up** | The person whose shift a coworker picked up. |
| **Trade / claim decision** | The people involved when a manager approves or declines a shift trade or an open-shift claim. |

Your branding goes on these five emails. Invitations, password resets, support ticket emails and billing notices keep the standard Mays look, and their wording can't be changed.

## Change an email's wording

1. Click the email in the **Customizable emails** list.
2. Edit the **Subject** and the **Body**. The toolbar has bold, italic, underline, headings, lists, links, a button and **Variable**.
3. Click **Preview** to see the email as people will get it, with your branding and example details.
4. Click **Save**.

![Your shift was picked up opened for editing: the Subject Your {{when}} shift was picked up, the Body with {{claimantName}} picked up your {{when}} shift and a View your schedule link, the Enabled box ticked, and below it the preview with the example Sam Lee picked up your Mon, Jul 6 · 6am–2pm shift and a green View your schedule button](https://mays-uploads.s3.us-east-2.amazonaws.com/site/help__customer-email-branding__02-edit-and-preview.4b3c24ee94.png)

Words in double curly braces, like `{{claimantName}}` or `{{when}}`, are **variables**. Mays fills them in with the real details when it sends the email. Keep the ones you need. To add another, use **Variable** and pick from the list for that email.

An email you've changed is marked **Customized** in the list. To go back to Mays's wording, open it and click **Reset**, then confirm *Reset to the Mays default for your org?*

## Stop sending an email

Open the email, untick **Enabled (uncheck to stop sending this email for your org)** and click **Save**. The list marks it **Disabled**.

This works for every email in the list except **Payment confirmation**. Receipts are always sent, so it has no **Enabled** box and the list marks it **Always sent**. You can still change its wording.

## Good to know

- **Use a public link for your logo**, like the logo image on your website. If the link needs a sign-in, the logo won't show.
- **The schedule email lists each person's shifts.** If you rewrite it, keep the `{{{shiftsHtml}}}` variable (with three braces) or the shift list won't appear.
- **Branding covers your whole organization.** Every location uses the same logo, color and sender name.

## Related articles

- Account & billing: [Organization settings](https://www.mays.app/help/account-billing/organization-settings) — The organization-wide settings under Settings → Organization — Labor law compliance, voice-call language, 12- or 24-hour times, AI photo checks, and whether the app lists every open task.
- Scheduling: [Publishing the schedule and notifying staff](https://www.mays.app/help/scheduling/publish-the-schedule) — Your team only sees a week once you publish it. Check the warnings, choose who gets notified, publish — and republish, undo or clear a week when plans change.
- Scheduling: [Open shifts and dropping a shift](https://www.mays.app/help/scheduling/open-shifts) — Pick up extra shifts from Open shifts in the app, or drop a shift so a coworker can take it — your manager approves every claim.
- Scheduling: [Handing off and swapping shifts](https://www.mays.app/help/scheduling/shift-trades) — Give a shift to a coworker or swap it for one of theirs from the app. Your coworker accepts, then a manager approves before anything changes.
- Account & billing: [Billing per location, payment methods and invoices](https://www.mays.app/help/account-billing/per-location-billing) — Pay for Mays with one card for the whole organization, or let each location pay for itself. Where to update your card, find invoices and receipts, and what each location's billing emails mean.
- Catering & phone: [AI phone receptionist](https://www.mays.app/help/catering-phone/ai-receptionist-ivr) — The AI phone receptionist answers a location's phone. It reads out answers you've written, texts callers your address, and puts them through to a real person when it can't help.

## Still need help?

Send us a support request and a real person on the Mays team will get back to you.

[Contact support](https://www.mays.app/contact?topic=support) · [Call +1 (561) 286-3939](tel:+15612863939)

Canonical: https://www.mays.app/help/account-billing/customer-email-branding