# The multi-location owner's weekly check: a one-page scorecard for every store

*Guides · Mays Team · September 20, 2026*

![The New Scheduled Report window in Mays for a test café group, with Report set to Prime Cost, Cadence Weekly, Specific locations with North Avenue, Old Town and Riverside ticked, the owner Dana Reyes ticked under Team recipients, and the report Enabled, ready to create](https://mays-uploads.s3.us-east-2.amazonaws.com/site/blog__multi-location-owner-weekly-check-template__cover.81b1a66945.png)

With one café, you know how the week went because you were there. With three, you know how the week went at the store you were in, and you hear about the other two when something breaks. The weekly scorecard fixes that: the same lines for every store, filled in every Monday, so the store that needs you shows up as a red cell, not a phone call.

This isn't the shift handoff between managers (that's the [manager shift log](https://www.mays.app/blog/manager-shift-log-template)), and it isn't each store's team meeting (that's the [weekly manager meeting](https://www.mays.app/blog/weekly-restaurant-manager-meeting)). It's the owner's view across all of them, plus one store visit a week. The walk-through for that visit is in [opening a second location](https://www.mays.app/blog/opening-second-restaurant-location).

## The scorecard

One column per store, one row per line. Set your own limits once, write them in the last column, and colour each cell green, yellow or red.

| Line | Store A | Store B | Store C | Your limits (green / yellow / red) |
| --- | --- | --- | --- | --- |
| **Money** |  |  |  |  |
| 1\. Net sales vs. the same week last year (or forecast) |  |  |  |  |
| 2\. Labor % of net sales |  |  |  |  |
| 3\. Prime cost % (labor plus cost of goods) |  |  |  |  |
| 4\. Overtime hours |  |  |  |  |
| 5\. Cash over/short for the week |  |  |  |  |
| 6\. Waste ($) |  |  |  |  |
| **Food safety** |  |  |  |  |
| 7\. Opening and closing checklists completed (%) |  |  |  |  |
| 8\. Temperature excursions, and how many have a written action |  |  |  |  |
| 9\. Food protection manager on every shift; certificates current |  |  |  |  |
| **Guests** |  |  |  |  |
| 10\. Reviews at 3 stars or below, and how many are unanswered |  |  |  |  |
| 11\. Complaints logged |  |  |  |  |
| **Team** |  |  |  |  |
| 12\. Call-outs and no-shows |  |  |  |  |
| 13\. Training due or overdue |  |  |  |  |
| **The building** |  |  |  |  |
| 14\. Open maintenance items older than 7 days |  |  |  |  |
| 15\. Logbook follow-ups still open |  |  |  |  |

Line 9 comes from the Food Code. The permit holder must *"ensure that a PERSON IN CHARGE is present at the FOOD ESTABLISHMENT during all hours of operation"* (§2-101.11(A)), and *"The PERSON IN CHARGE shall be a certified FOOD protection manager"* (§2-102.12(A)), both in the [2022 FDA Food Code](https://www.fda.gov/food/fda-food-code/food-code-2022) and unchanged in the [2026 edition](https://www.fda.gov/food/fda-food-code/food-code-2026). States adopt their own version, so check yours. A new store that opens shifts with no certified manager on duty is the kind of gap a scorecard catches early.

How to compute lines 2 and 3 is in our [labor cost percentage](https://www.mays.app/blog/labor-cost-percentage-weekly-review) and [weekly prime cost](https://www.mays.app/blog/prime-cost-restaurant-weekly) posts, and line 5 comes from the [daily sales and cash report](https://www.mays.app/blog/daily-sales-cash-report-template).

## A filled-in week

Made-up numbers, with the owner's limits:

| Line | North Avenue | Riverside | Old Town | Limits |
| --- | --- | --- | --- | --- |
| Net sales vs. last year | +4% (green) | −2% (yellow) | +9% (green) | ≥0 / −5 to 0 / below −5% |
| Labor % | 27% (green) | 33% (red) | 29% (yellow) | ≤28 / 28 to 31 / above 31% |
| Overtime hours | 0 (green) | 11 (red) | 3 (yellow) | 0 / 1 to 5 / above 5 |
| Checklists completed | 98% (green) | 81% (red) | 95% (green) | ≥95 / 85 to 95 / below 85% |
| Temperature excursions with an action | 1 of 1 (green) | 2 of 4 (red) | 0 (green) | all / one missing / two or more missing |
| Low reviews unanswered | 0 (green) | 1 (yellow) | 0 (green) | 0 / 1 / 2+ |
| Logbook follow-ups open | 2 (green) | 6 (red) | 3 (yellow) | ≤2 / 3 to 4 / 5+ |

Riverside isn't "a bit worse". Overtime, a skipped checklist and unlogged temperature actions together often point to one thing: short-staffed shifts where the basics slide. That's this week's conversation, and Riverside is this week's visit.

## The Monday routine (45 minutes)

1. **Pull the numbers** (15 minutes). Sales, labor and prime cost by store; checklist completion; temperature excursions; reviews; the logbooks.
2. **Fill in the scorecard** (10 minutes). Colour every cell. Don't explain anything yet.
3. **Pick one red per store** (5 minutes). Not three. The one that, fixed, fixes others.
4. **Send each manager their line** (10 minutes). A short message: what you saw, what you'd like by Friday, and when you'll check. Green stores get a message too: say what went well, by name.
5. **Choose this week's visit** (5 minutes). The store with the most red, or the one you haven't visited longest. Go on a different day and time from last time, and use the visit checklist from [opening a second location](https://www.mays.app/blog/opening-second-restaurant-location).

Keep the scorecards in one file, a tab per week. After a month, look across the tabs: a store that's yellow on labor four weeks running needs a different schedule, not a fifth message.

## What not to do

- **Don't compare stores' raw numbers without context.** A store that opened in March won't match one that's been open three years. Compare each store to its own limits and its own trend.
- **Don't add lines.** Fifteen lines take ten minutes. Thirty lines get skipped.
- **Don't only send bad news.** Managers who only hear from you about red cells stop wanting to see them.

## Where Mays fits

Most of the scorecard can come from Mays without opening three logins:

- **The numbers in your inbox on Monday.** Under **Insights → Alerts & Reports → New report**, schedule a weekly **Prime Cost**, **Labor Summary** or **Vendor Spend** report (the image at the top of this post). Weekly reports arrive every Monday around 7 a.m. for the previous Monday to Sunday. Pick **Specific locations** and tick each store: a report set to **All locations** currently arrives with every number at zero. Prime cost and labor need your POS connected. See [Alerts and scheduled reports](https://www.mays.app/help/reports-insights/alerts-and-scheduled-reports).
- **Checklists across stores.** The **Dashboard** opens on **All Locations**, with every checklist running that day and how far along it is; step back a day at a time with the arrows. See [The operations dashboard](https://www.mays.app/help/getting-started/your-dashboard).
- **Temperatures.** The **Thermometers** page filters to **Out of range**, **Offline** and **Unassigned**, and alert tasks show what each store did. See [Temperature thresholds and alerts](https://www.mays.app/help/food-safety-devices/temperature-alerts).
- **Reviews.** The **Reviews** page lists every store's Google reviews, with **≤ 3 stars** and **Unanswered** filters, once your locations are linked to their Google listings. See [Google reviews](https://www.mays.app/help/reviews-disputes/google-reviews).
- **Follow-ups.** Each store's logbook has a **Follow-ups** tab with every entry still flagged. See [The manager logbook](https://www.mays.app/help/scheduling/manager-logbook).
- **Certificates.** With Labor law compliance on, each team member's food protection manager certificate is kept with its expiry date, and Mays reminds them 30 and 7 days before it expires. See [Food safety certificates](https://www.mays.app/help/team-roles/food-safety-certificates).

What Mays doesn't do: there's no single scorecard page with every store side by side, so the scorecard itself still lives in your spreadsheet.

## Monday, every Monday

The scorecard works because it's boring: the same lines, the same day, every week. The week you skip it is the week a red cell turns into a closed store.

[**Start your free trial**](https://go.mays.app/register): 30 days, every module, no card needed. Or [book a walkthrough](https://www.mays.app/book?from=blog-multi-location-owner-weekly-check-template) and we'll set up your Monday reports for every store.

## Related help articles

- Reports & insights: [Alerts and scheduled reports](https://www.mays.app/help/reports-insights/alerts-and-scheduled-reports) — Get a notification when labor runs hot, a vendor raises a price or a form reading is out of range, and have a labor, prime cost or vendor spend summary emailed every week or month.
- Getting started: [The operations dashboard](https://www.mays.app/help/getting-started/your-dashboard) — The Operations Dashboard is the web app's home page — today's checklists at every location and how far along they are, what your team just completed, and today's Square sales.
- Reports & insights: [Prime cost](https://www.mays.app/help/reports-insights/prime-cost) — Prime Cost puts each day's sales next to its labor cost and theoretical food cost, and shows the share of sales each one takes. Web app, admins by default.
- Reports & insights: [Labor cost insights](https://www.mays.app/help/reports-insights/labor-cost-insights) — Labor Cost compares staffing with sales hour by hour, scheduled hours with hours worked, and tracks labor cost as a share of sales over time. Web app, admins by default.
- Reviews & disputes: [Google reviews and replies](https://www.mays.app/help/reviews-disputes/google-reviews) — The Reviews page lists your Google Maps reviews for every location, filters the low-rated and unanswered ones, and posts your reply on Google.
- Scheduling: [The manager logbook](https://www.mays.app/help/scheduling/manager-logbook) — A daily journal for each location — handoff notes, incidents and maintenance, with comments, follow-up flags, who's read what, and how your team rated their shifts.

Canonical: https://www.mays.app/blog/multi-location-owner-weekly-check-template